Gaming Keyboards

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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!

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Topics	Statistics	Last Post
Sticky: KM780 RGB & MX Firmware Downgrade/Reset (Manual Firmware Update) by G.SKILL Started by G.SKILL, 10-04-2016, 09:43 PM	5 responses 10,699 views 0 likes	Last Post by slamscaper 05-25-2018, 11:30 PM
Sticky: KM780 RGB Lighting Profile Preview by G.SKILL Started by G.SKILL, 03-16-2016, 10:55 PM	1 response 5,465 views 0 likes	Last Post by Cloyce 04-18-2018, 02:41 PM
Sticky: [TIP] Creating a "default" profile by Carlitos Started by Carlitos, 02-16-2016, 07:05 AM	2 responses 2,981 views 0 likes	Last Post by Rafa 10-10-2017, 02:57 AM
Sticky: KM570 MX/RGB Firmware Manual Reset by G.SKILL Started by G.SKILL, 02-17-2017, 01:25 AM	0 responses 5,162 views 0 likes	Last Post by G.SKILL 02-17-2017, 01:25 AM
Sticky: [Firmware Update] KM570 MX Mechanical Gaming Keyboard by G.SKILL Started by G.SKILL, 10-13-2016, 06:07 PM	0 responses 2,610 views 0 likes	Last Post by G.SKILL 10-13-2016, 06:07 PM
Sticky: [Official] Keyboard Software Updates by G.SKILL Started by G.SKILL, 01-18-2016, 10:24 PM	20 responses 13,797 views 0 likes	Last Post by jcas1098 09-18-2016, 10:51 PM
Sticky: [Workaround] Software does not persist through Windows sleep/lock/logout by G.SKILL Started by G.SKILL, 08-08-2016, 12:27 AM	0 responses 2,283 views 0 likes	Last Post by G.SKILL 08-08-2016, 12:27 AM
Question for Gskill KM570 users by lorcav123 Started by lorcav123, 09-05-2019, 09:17 PM	2 responses 45 views 0 likes	Last Post by GSKILL TECH 09-09-2019, 03:41 PM
KM 780 Keyboard Macro problem by Napster Started by Napster, 08-11-2019, 01:31 PM	6 responses 45 views 0 likes	Last Post by Napster 08-31-2019, 11:07 AM
780mx somehowmy nuimber 4 key is on number pad is default macrod by kronickiller Started by kronickiller, 07-06-2019, 05:41 AM	0 responses 9 views 0 likes	Last Post by kronickiller 07-06-2019, 05:41 AM
KM780RGB key lighting issues, sound issue, double keypress issue by Zyurat Started by Zyurat, 02-15-2019, 12:29 PM	5 responses 153 views 0 likes	Last Post by azeunkn0wn 06-28-2019, 08:32 AM
Km780 RGB software issue? by Zethrindor Started by Zethrindor, 06-20-2019, 09:33 AM	1 response 71 views 0 likes	Last Post by Zethrindor 06-23-2019, 11:53 AM
KM780 RGB ALT+F4 keyboard crash by solidhalon Started by solidhalon, 06-21-2019, 05:55 PM	0 responses 30 views 0 likes	Last Post by solidhalon 06-21-2019, 05:55 PM
KM780 problems again by Countingthree Started by Countingthree, 06-08-2019, 05:56 PM	0 responses 74 views 0 likes	Last Post by Countingthree 06-08-2019, 05:56 PM
what the best keyboard Cherry?‏‏ by abody911 Started by abody911, 01-14-2019, 09:42 AM	5 responses 68 views 0 likes	Last Post by jack2206 05-06-2019, 01:03 AM
G.Skill Km780 RGB issue by Graphite Started by Graphite, 04-08-2019, 03:07 AM	2 responses 92 views 0 likes	Last Post by Graphite 04-08-2019, 04:03 PM
Audio visualizer for keyboards!! by Nishikyso Started by Nishikyso, 03-27-2019, 09:07 PM	1 response 224 views 0 likes	Last Post by D-chen 04-06-2019, 12:41 AM

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