Gaming Keyboards

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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!

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Topics	Statistics	Last Post
Sticky: KM780 RGB & MX Firmware Downgrade/Reset (Manual Firmware Update) by G.SKILL Started by G.SKILL, 10-04-2016, 09:43 PM	13 responses 11,172 views 0 likes	Last Post by G.SKILL 01-19-2020, 06:45 PM
Sticky: KM780 RGB Lighting Profile Preview by G.SKILL Started by G.SKILL, 03-16-2016, 10:55 PM	1 response 5,503 views 0 likes	Last Post by Cloyce 04-18-2018, 02:41 PM
Sticky: [TIP] Creating a "default" profile by Carlitos Started by Carlitos, 02-16-2016, 07:05 AM	2 responses 3,004 views 0 likes	Last Post by Rafa 10-10-2017, 02:57 AM
Sticky: KM570 MX/RGB Firmware Manual Reset by G.SKILL Started by G.SKILL, 02-17-2017, 01:25 AM	0 responses 5,558 views 0 likes	Last Post by G.SKILL 02-17-2017, 01:25 AM
Sticky: [Firmware Update] KM570 MX Mechanical Gaming Keyboard by G.SKILL Started by G.SKILL, 10-13-2016, 06:07 PM	0 responses 2,640 views 0 likes	Last Post by G.SKILL 10-13-2016, 06:07 PM
Sticky: [Official] Keyboard Software Updates by G.SKILL Started by G.SKILL, 01-18-2016, 10:24 PM	20 responses 13,901 views 0 likes	Last Post by jcas1098 09-18-2016, 10:51 PM
Sticky: [Workaround] Software does not persist through Windows sleep/lock/logout by G.SKILL Started by G.SKILL, 08-08-2016, 12:27 AM	0 responses 2,297 views 0 likes	Last Post by G.SKILL 08-08-2016, 12:27 AM
KM780 problems again by Countingthree Started by Countingthree, 06-08-2019, 05:56 PM	1 response 101 views 0 likes	Last Post by Kruger Hawke 01-11-2020, 06:36 PM
KM 780 RGB problem by Malggan Started by Malggan, 12-11-2019, 02:14 PM	0 responses 48 views 0 likes	Last Post by Malggan 12-11-2019, 02:14 PM
carriage return, line feed at the end of all text G key assignments by piperfect Started by piperfect, 12-11-2019, 11:35 AM	0 responses 6 views 0 likes	Last Post by piperfect 12-11-2019, 11:35 AM
keyboard km780, only ANSI version? by fender Started by fender, 12-09-2019, 02:48 PM	1 response 15 views 0 likes	Last Post by fender 12-10-2019, 02:08 PM
teclado km780 mx by dalton Started by dalton, 11-14-2019, 02:01 AM	3 responses 28 views 0 likes	Last Post by dalton 11-15-2019, 03:34 AM
KM 780 Keyboard Macro problem by Napster Started by Napster, 08-11-2019, 01:31 PM	7 responses 71 views 0 likes	Last Post by dalton 11-14-2019, 01:08 AM
Question for Gskill KM570 users by lorcav123 Started by lorcav123, 09-05-2019, 09:17 PM	2 responses 54 views 0 likes	Last Post by GSKILL TECH 09-09-2019, 03:41 PM
780mx somehowmy nuimber 4 key is on number pad is default macrod by kronickiller Started by kronickiller, 07-06-2019, 05:41 AM	0 responses 12 views 0 likes	Last Post by kronickiller 07-06-2019, 05:41 AM
KM780RGB key lighting issues, sound issue, double keypress issue by Zyurat Started by Zyurat, 02-15-2019, 12:29 PM	5 responses 171 views 0 likes	Last Post by azeunkn0wn 06-28-2019, 08:32 AM
Km780 RGB software issue? by Zethrindor Started by Zethrindor, 06-20-2019, 09:33 AM	1 response 99 views 1 like	Last Post by Zethrindor 06-23-2019, 11:53 AM

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