Post your issues with the Trident RGB Control software here

[Schredder]

"No G.SKILL Trident Z RGB DRAM module(s) found on your computer system! Program will be terminated."

This sucks.

[thedeceiver]

Just did a clean uninstall of the previous version, followed instructions exactly.
Installed the latest version which now doesn't even launch for me.
Did all the reboots in between as well.

Now I get the following error of:

"No G.SKILL Trident Z RGB DRAM module(s) found on your computer system! Program will be terminated."

RAM: F4-3200C14Q-32GTZR
Motherboard: GA-Z170X-UD3
BIOS: F22
OS: Windows 10 64bit

[MeiBee]

Latest software update didn't fix my dark RAM, tired of dealing with it just going to have to put in an RMA and get something different.

At first the program refused to open, it finally did but my 1 ram stick is still dark -- uninstalled and reinstalled again to give it another shot, now my 2nd ram stick has gone dark as well now.

[Schredder]

Only clear cmos or all the process that I did?

I uninstalled everything (gskill and the msi led software), did the cmos clear and installed only the gskill software.

I wait for the next sotware release, if they don't work with it I will send them back.

[evaldofilho.br]

Tried a cmos clear too. Still 1 dark stick.

Only clear cmos or all the process that I did?

[paul3x16]

can anyone upload the file of their last profile file set on the default. i want to test if that would resolve my problem, i cant use the software and not able to light them up. i already tried everything even new windows install and different MOBO.

[Schredder]

Finally I fix the problem with one dark stick.
First I did the clear cmos option of my motherboard, then I uninstalled the Aura program and rebooted. After that, I installed and ran the Trident Z RGB Control and chose default option and voilà... The four RAMs works perfectly again!!!
So I did the clear uninstall process and now I can use the Aura program without problems.
I hope this will help someone else...

PS. Now I pretty sure this is software problem.

https://ibb.co/mWHzfa

Tried a cmos clear too. Still 1 dark stick.

[Gameface]

I have a Gigabyte Aorus GA-Z270X-Gaming 7 Motherboard with 32G GSkill Trident Z RGB 3866MHz (F4-3866C18Q-32GTZR)(4 dimms) and i7-7700K cpu running windows 10 64bit

When I first put the system together and installed the GSkill Software v1.00.08beta the rightmost dimm (furthest from cpu) colour wasnt contollable by the software. I thought it was bad dimm but when I switched it the issue stayed with the slot not the dimm. When I came here I read the clean uninstall process and followed that and then reinstalled and it now all works fine.

It would seem strange that resolved the issue as it was a first time install prior to the clean uninstall but it did.

Hope this helps someone with the same mobo
Regards
Sono
PS I have requested that Gigabyte look into integrated control of the dimm colour into their RGB Fusion software so hope GSkill can work with them. The Aorus Gigabyte motherboards are awesome as is this memory.

Yeah, I wonder if this isn't going to be fixed until it is addressed by a BIOS update from the MB manufacturers end.

I've got the same MB as you and the clean uninstall worked for me as well.

[evaldofilho.br]

Hello all! I already tried everything and still had one ram stick with led off. The rest works perfectly with the Aura program.
I'm using 4 RAM on the MAXIMUS IX HERO Z270 Asus motherboard.
I hope a software update can solve the problem, I don't want to request the RMA right now.
Sorry for any orthographic error, english isn't my native langage.
https://ibb.co/d7trbF

Finally I fix the problem with one dark stick.
First I did the clear cmos option of my motherboard, then I uninstalled the Aura program and rebooted. After that, I installed and ran the Trident Z RGB Control and chose default option and voilà... The four RAMs works perfectly again!!!
So I did the clear uninstall process and now I can use the Aura program without problems.
I hope this will help someone else...

PS. Now I pretty sure this is software problem.

https://ibb.co/mWHzfa

[sono]

I have a Gigabyte Aorus GA-Z270X-Gaming 7 Motherboard with 32G GSkill Trident Z RGB 3866MHz (F4-3866C18Q-32GTZR)(4 dimms) and i7-7700K cpu running windows 10 64bit

When I first put the system together and installed the GSkill Software v1.00.08beta the rightmost dimm (furthest from cpu) colour wasnt contollable by the software. I thought it was bad dimm but when I switched it the issue stayed with the slot not the dimm. When I came here I read the clean uninstall process and followed that and then reinstalled and it now all works fine.

It would seem strange that resolved the issue as it was a first time install prior to the clean uninstall but it did.

Hope this helps someone with the same mobo
Regards
Sono
PS I have requested that Gigabyte look into integrated control of the dimm colour into their RGB Fusion software so hope GSkill can work with them. The Aorus Gigabyte motherboards are awesome as is this memory.

[botee]

On my Formula IX I installed G.skill Trident Z RGB (F4-3200C16D-16GTZR). Unfortunately, the memory is not recognized by Asus AURA or the G.skill tool.

The tool aborts the boot process with the message "No Trident Z RGB modules installed". I have already tried all DIMM slots. Asus AURA recognizes only the LEDs of the mainboard and the installed LED strip.

Mainboard: Formula IX
Bios: 0906

Can someone help me?

asus aura software and gskill doesnt work together because they overlap each other. you need to uninstall one.

dont install the gskill software

[proph]

On my Formula IX I installed G.skill Trident Z RGB (F4-3200C16D-16GTZR). Unfortunately, the memory is not recognized by Asus AURA or the G.skill tool.

The tool aborts the boot process with the message "No Trident Z RGB modules installed". I have already tried all DIMM slots. Asus AURA recognizes only the LEDs of the mainboard and the installed LED strip.

Mainboard: Formula IX
Bios: 0906

Can someone help me?

[tooquik2shoot]

yeah, u must work for g.skill, hmm that would be too much of a pain to program in and considering we are sourcing our led control software from asus, it might cost us more money to. like i said i feel like this obviously important feature was totally over looked. By your reasoning, you don't give a toot about power conservation or longevity of your LED's on your ram modules. So i got a solution to you... when they figure out a way to automatically turn the led's off when entering a hibernating/sleep state, how about you Disable your computers' hibernation all together and enjoy your flashing lights and higher electric bill. not to mention for you to be not all surprised when your system dies a year or 2 sooner than you were expecting from leaving it on all the time, without sleep mode.

=P

Actually, I don't work for G.SKILL. I just know how a computer works. It's always easier for a consumer to say "DO THIS BETTER" because they have no idea what goes into making things possible. If you really cared that much about your electric bill you would be shutting down your computer anyway. You should also consider testing your systems power draw with the RGB modules and regular Trident Z Modules. There's only a difference of about a watt or so. And no I'm not concerned about the longevity of these LEDs. The product does come with a lifetime warranty so unless I pour water on them or step on them they will be replaced. Not to mention the fact that its only $200

[paul3x16]

Can someone who's have their ram led working upload the las profile file found in the folders. Make sure u have the default cycling effect. I wanna try if maybe because I'm missing that profile it's not working.

[Voided76]

ehh.

It's a non-starter for me.

Biostar X370GT7
Ryzen7 1700
Gskill RGB @ 3200mhz (2933@C14)

program does not detect RGB DIMM's and fails to start.
Tried switching DIMM slots and then it only detected 8 gigs of memory? even though both dimms showed up as 8 gigs? WTF biostar. didn't try to start the computer further from bios as i didn't want to risk damaging anything from a very obvious error. sticks are back in the 2-4 position.