Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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[Official] Mouse Software Updates

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  • [Official] Mouse Software Updates

    Discuss and download the latest software releases here!

    We're always working on adding new features and fixing bugs, so check back often for updates!

    MX780 Gaming Mouse

    Latest Version
    >> Download Here <<

    Software Version (SW): 1.01
    Firmware Version (FW): 21
    Release Date: Feb 22, 2017
    - Fixed typos

    Software Version (SW): 1.00
    Firmware Version (FW): 21
    Release Date: Feb 13, 2017
    - Software rewritten in C++, which resolves .NET Framework related issues.
    - Microsoft .NET Framework 3.5 is no longer required.
    (Note: Due to the changes in software code, setting exports will not be compatible from earlier versions.)
    - Added custom color palette

    Software Version (SW): 0.78
    Firmware Version (FW): 21
    Release Date: Aug 29, 2016
    - Fixed a bug where the software UI language does not match the system language upon install.
    - Fixed a bug where the software does not correctly read the saved DPI values on the mouse.
    - Fixed a bug where macro would not work after restarting the Windows OS.
    - Fixed a bug where the “Sniper” function would be stuck to 100 dpi.
    - Fixed a bug where the “Breathing” lighting effect would not display in sync.
    - Fixed some language errors in the UI.
    - Various bug fixes

    Software Version (SW): 0.75
    Firmware Version (FW): 19
    Release Date: Mar 21, 2016
    - Fixed a bug where switching/logging off users may cause the mouse to be unresponsive.
    - Fixed a bug where two or more Profiles with the same “Link Program” destination would
    cause the software to go into an endless loop.
    - Updated UI language
    - Various bug fixes

    Software Version (SW): 0.62
    Firmware Version (FW): 18
    Release Date: Jan 26, 2016
    - Fixed a bug that allowed cycling through 5 DPI stages regardless of setting
    - Fixed a bug that prevented macros to be assigned to a key

    Software Version (SW): 0.61
    Firmware Version (FW): 16
    Release Date: Dec 14, 2015
    - Added 「Add」, 「Delete」, and 「Edit」 buttons in Key Assignment and Effect Lighting selection menus
    - Added save confirmation on exiting program
    - Added default lighting profiles to Lighting Profiles
    - Updated 「Brightness Bar」 to sync with 「Disable Lighting」
    - Updated device name from 「RIPJAWS MX780」 to 「G.SKILL RIPJAWS MX780」 in Control Panel/Devices & Printers
    - Updated font in installation package
    - Updated text labels for spelling and grammar
    - Updated UI translation languages
    - Fixed a bug that causes 「Breathing」 lighting to malfunction when set to the G.SKILL logo lighting zone
    - Fixed a bug that defaults DPI selection to 「Stage 2」 whenever application is opened
    - Various bug fixes

    Update Log
    [2016-01-19] First Post
    [2016-01-26] SW 0.62 Update
    [2016-08-29] SW 0.78 Update for MX780
    [2017-02-13] SW 1.00 Update for MX780
    [2017-02-22] SW 1.01 Update for MX780
    Last edited by G.SKILL; 02-21-2017, 06:53 PM. Reason: Software Update