Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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Question for Gskill KM570 users

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  • Question for Gskill KM570 users

    I am thinking of buying this keyboard but I don`t like it becasue it has macro button right next to volume controls. I often use volume controls and if I would press accidentally that, then keyboard would enter macro mode and only solution to back to normal mode is to press macro button again. Is there a way to disable that key? Non RGB version doesn`t have software and as I read on youtube comments people are complain that macro recording has some time delay between keys. So without software it is not possible to deactivate macro?
    RGB version has software so I want to know is it possible to deactive macro button so that if I press it that nothing happens?

    Last edited by lorcav123; 09-06-2019, 01:06 AM.

  • #2


    • #3
      Unfortunately, at this time the MR key can not be disabled, only removing the key itself if it is a serious problem.