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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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[Official] Keyboard Software Updates

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  • jcas1098
    replied
    Lighting effect

    Can you add the enable effect lighting base color to the changeling lighting effect?

    Leave a comment:


  • lol0
    replied
    So when are you going to fix your auto-updater? Mine has never, ever worked. So pissed! I always lose my god damn settings, even when I manually export them. It makes the program crash :@

    Leave a comment:


  • G.SKILL
    replied
    The main fix for v0.102 was for the EU/international layouts. If you have the NA-layout, then it wouldn't matter very much between 0.100 and 0.102.

    Leave a comment:


  • GObonzo
    replied
    will the latest update v0.102/FW55 have any positive effect for English layout or is it just a fix for those layouts having problems with v0.100?

    Leave a comment:


  • G.SKILL
    replied
    The top-row keys in RGB was indeed a pleasant surprise. The volume meter LED lighting, unfortunately, remains in red-only.

    Leave a comment:


  • nbraynor
    replied
    Nice work

    I was pleased to see the media buttons are now programmable. I didn't even know there were RGB LEDs under them. Any chance the volume meter will be RGB as well?

    Leave a comment:


  • klausmorgenholz
    replied
    Originally posted by GSKILL View Post
    The unofficial answer would be that our memory RD team found a way to overclock the LED lights so that the Red LED can produce a higher frequency light wave to produce higher frequency colors (think rainbow; and red is the lowest frequency of the visible spectrum). Due to this new way of overclocking LED, it's taken us a while to implement this method into our software.
    Funniest ******** I heard in a while, but at least I haven't found any issues yet

    Leave a comment:


  • G.SKILL
    replied
    Surprise! XD

    The unofficial answer would be that our memory RD team found a way to overclock the LED lights so that the Red LED can produce a higher frequency light wave to produce higher frequency colors (think rainbow; and red is the lowest frequency of the visible spectrum). Due to this new way of overclocking LED, it's taken us a while to implement this method into our software.
    Last edited by G.SKILL; 06-15-2016, 06:18 PM.

    Leave a comment:


  • klausmorgenholz
    replied
    LOL, just updated my keyboard and found out that the Mode and Media keys were RGB all along!
    Why wasn't this implemented in prior releases?

    Leave a comment:


  • hype
    replied
    it's working now

    But in my case after install and firmware update the layout didn't change, I had to do a restore default settings manually in the software to get the layout work .

    Good Job

    Leave a comment:


  • G.SKILL
    replied
    New update software version 0.102 has fixed EU/international language layout key issues. Please download here.

    Thank you all for being patient with us.

    Leave a comment:


  • astey
    replied
    + international layout broken
    + Firmware 100 let my "page down" button flashing all the time as soon as my computer goes into standby. Even when I shut down the computer the key is still flashing too

    Leave a comment:


  • DeadMan3000
    replied
    Please let them know we are still waiting for a fix on the (#/~) LED not lighting up in single color mode on the UK layout as well. It's not just a messed up international layout.

    Thanks.

    Leave a comment:


  • G.SKILL
    replied
    We are making changes to the software since your feedback on the forums. The fixed version is being written right now and should be released this coming week.

    We are truly sorry that this major update contained an error for the EU language layout keyboards. Our team has identified the problem and will be editing the software logic to prevent similar issues from happening in the future.

    Leave a comment:


  • inolvidable
    replied
    I understand errors can happen from time to time. What makes the difference is how errors are handled. The only fix given so far by G.Skill is going back to a previous firmware. Beyond that, the international customers do not know what to expect, if a revised FW is coming soon or not coming at all until the next big SW/FW revision. Some information would be really appreciated

    Leave a comment:

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