Gaming Headsets

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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!

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Topics	Statistics	Last Post
volume control don't work for some channels by PetitKinder Started by PetitKinder, 03-08-2018, 12:42 PM	0 responses 40 views 0 likes	Last Post by PetitKinder 03-08-2018, 12:42 PM
Can't install gskill sound driver by GorgorB Started by GorgorB, 09-19-2017, 05:51 AM	0 responses 980 views 0 likes	Last Post by GorgorB 09-19-2017, 05:51 AM
Drivers no more recognize my sr910 headset by GorgorB Started by GorgorB, 04-07-2017, 02:35 AM	2 responses 1,360 views 0 likes	Last Post by GorgorB 08-16-2017, 07:34 AM
S910 Microphone too quiet by Read Started by Read, 02-17-2017, 11:12 AM	5 responses 1,303 views 0 likes	Last Post by Read 04-13-2017, 01:42 PM

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