Post your issues with the Trident RGB Control software here

[Ataliano]

Hi guys,

I have the following setup:

MSI Z270 Gaming Pro Carbon
2 x Trident Z RGB 3000Mhz 8Gb DDR4 (16 total, 2 pieces).

The software works 1 out of 3 times... but I guess it's normal since it's said to be incompatible with other lighting softwares and I use some of them (CAM, MSI Mystic Light (Gaming App), Corsair CUE) and I almost never get it to work with the RAM modules.

Lately what happens is that works when I shut down all these softwares before changing the config of the G.Skill RAM, however, after a reset of the computer they both start without color (nor the latest config saved).

At the moment if I want them to light I have to manually close all other software (CUE, CAM, MSI ML) then fire up the two RAM's LED's and after closing G.Skill app, open the other 3 again, but still will only last until I shut down the computer.

Still lot of work to do in the app... I think mines won't shine until there's compatibility with other softwares since it's a bit painful to do the whole process each day.

[G.SKILL]

If you are referring to this stickied thread http://www.gskill.us/forum/showthread.php?t=14291 it appears this is only for the Asus X99 models. I have MSI, and this option is not in the Bios

I appreciate the help though!

MSI and Gigabyte X99 doesn't require that setting change in BIOS. As long as you have an updated the BIOS to the latest version (in most cases, BIOS versions released in or after Feb 2017 should work). Only ASUS X99 motherboards have this setting disabled by default and has the option to be enabled through BIOS.

Just make sure that you have the memory installed in the correct slots, and it should be detected. If there's still issues, send our tech support an email (techsupport@gskill.com) describing your issue and information about your system (motherboard, cpu, memory model numbers, and BIOS version).

[KnightRider7880]

[B]
(Step pre-two : Shut you computer and power down you damn fools o_O.)
.

I love it!!!

Follow all instructions people!

[DeviceEnforcer]

To summ' it up for those who rode it all and those who didn't :

Step one : Identify the slot in which you ram module is still accessible via the G.SKILL software and working.
(Step pre-two : Shut you computer and power down you damn fools o_O.)
Step two : Remove all of the ram and mount the non working ones (one at the time) in that same slot.
Step three : Restart after at least 2 or 3 minutes, reconfigure your bios to default and get to desktop.
Step four : Open G.SKILL software (If it doesn't work go to services and try to set the AsLedService permanently on) and set the ram to default and try to go ON/OFF with it a few times until the light comes up.
Rinse and repeat.
Step five : Share the results in here for everyone.

How did you set the AsLedService as permanently on? I would like to try this method, but the service always turns off. The most I can find is a way to have the service automatically turn itself on after it crashes.

[QuantumsEdge]

This is from the GSkill instructions for X99 boards:

5. Scroll all the way down to the bottom inside the “DRAM Timing Control” menu, and you will see a “DRAM SPD Write” option.
6. Press “Enter” or “Page Up/Down” to select “Enable”.

If you are referring to this stickied thread http://www.gskill.us/forum/showthread.php?t=14291 it appears this is only for the Asus X99 models. I have MSI, and this option is not in the Bios

I appreciate the help though!

[Duvar]

Guys i have given up. Have sent my RGB 3600MHz RAM back and ordered non RGB Dual RANK RAM. For gaming it is faster than single rank and it is cheaper.
https://www.golem.de/news/ram-overcl...04-127262.html
http://www.pcgameshardware.de/Ryzen-...eam-1225280/3/
I couldnt take it anymore, paid so much for 16GB and the software is not working, now i have for 20€ more 32GB Dual Rank RAM@ 2933MHz (2666MHz Dual Rank=3200 Single Rank in games) Check out the tests above. Wish everyone good luck, i hope the software will fixed soon.

[CreativWan]

This is from the GSkill instructions for X99 boards:

5. Scroll all the way down to the bottom inside the “DRAM Timing Control” menu, and you will see a “DRAM SPD Write” option.
6. Press “Enter” or “Page Up/Down” to select “Enable”.

[QuantumsEdge]

Well, I wish I knew what that could be *scratches head*...

[KnightRider7880]

I have tried everything and nothing works for my G.Skill Trident Z RGB 3000 Mhz CL 15 32GB (4x8GB) on my X99A MSI Gaming 7 (latest bios H.F0) motherboard with windows 10, 64-bit.

I have never had the .08 beta installed.

Every time I get "Memory Modules not found"

Here is a link to my complete build https://pcpartpicker.com/b/KQq48d

I believe there's a setting in the BIOS of the MSI boards that needs to be turned on for it to work.

[QuantumsEdge]

I have tried everything and nothing works for my G.Skill Trident Z RGB 3000 Mhz CL 15 32GB (4x8GB) on my X99A MSI Gaming 7 (latest bios H.F0) motherboard with windows 10, 64-bit.

I have never had the .08 beta installed.

Every time I get "No G.SKILL Trident Z RGB Module(s) found on your computer system!
Program will be terminated"

I do see the AsLedService fail a lot in event viewer.

I have uninstalled every MSI software other than Live update and no change.

[Rckyzizu]

Hi,

We've tested on the Gigabyte X370 Gaming K7 here with no issues. Maybe there's another conflict elsewhere. Would you mind having the modules installed, and sending us a CPU-Z report in TXT (You can do this in the About tab) to techsupport@gskill with your forum username and a link to this thread? This is so that we can explore any possibilities as to why this issue is occurring. Thanks!

Sent it a few days ago and haven't heard back, still not having any luck.

[Malinga]

Warning, this might be a long read, I'm sorry, that's just what I do. Oh and i'm french so there might be some weird and faulty stuff going on in my text, just go with it and forgive me, please ?
PS : i'll summ' it up ending the post for those of you who don't want to read me.

Comput specs :
32 4x8 GB g.skill 3200 CL14
MSI Godlike gaming Carbon X99
I76800K
GTX 1080

Bought a 4x8 GB kit mid- February and everything worked just fine (well, the rainbow worked fine since I'm on a X99 MOBO). I knew the ram was young and so, when I saw that the software coming with it was in beta phase 1.00.08 I was like : "m'key, no problems, I can wait." (Ok, I downloaded it to see if it could magically work even on X99 board just to see for myself... And then I waited. Wouldn't you have ?)

One month later, came the second beta phase 1.00.16 late march and then, everything just worked splendidly ! Colors, colors everywhere !

Sadly for me, my fiancée tried MSI gaming APP on her cellphone to mess with me (yeah, she does that) and at that moment, wouldn't you know ? 2 of the 4 sticks went off, -SNAP- just like that.
You can imagine, I was like : "F*ckme ! What - the - f*ck - did you just do with my money ?!" But wait- I'm a patient and thorough guy so, I checked if my ram was still working and active on my system : It was, so I calmed down and started to think.

Then, I rode these posts and found out it was bound to happen eventually : I use both MSI gaming APP and CAM for my NZXT Kraken X62, t'was only a matter of time before **** would get real. She couldn't know, nor could I : honest mistake.

This out of the way, I did everything that G.SKILL proposed us to do to fix it. Power off, power cable off, LED services reboot etc, default setting so on and so forth.

With this method I got unlucky : on the previously 2 sticks working out of 4, this time, only 1 remained on after doing all of this (so 3 sticks out, thank you !).
And now, I was loosing my temper. But, don't fret, said I - you can solve this. Contacted the RMA to seek guidance and explain my predicament but I got the old "DID YOU DO THE TEN FIXING STEPS WE POSTED ON THE FORUMS ?"
I mean, come on... I wrote that I did. And I did. And, of course I would do it... Moving on.

So, I told to myself : "You're not alone in this but you're gonna have to think for yourself..." And then, an idea stroke : "What if, the only memory slot working and which is accessible via the software, could still be accessible but, with a different memory stick ?"
And it freaking worked.
Let me explain myself : I removed all of my ram, including the led-working one and then, placed one stick of ram not lit-up in its stead, just one at the time (luckily for me, I only have 32GB and 4 modules, if I had 64 and then 8 modules, god, that would have been so annoying and for those of you who do, I feel your pain).

You reboot, you bios freaks out and asks you what the f*ck your doing with your ram or CPU, you just go and set a default preset for it so it calms down and you go to your desktop.
Now, I started the software again (not easily in fact : the AsLedService was stopped and didn't want to run again, I had to manually set it up so it wouldn't automatically shut itself down after launch) and set the stick Off and On again until it went back to life. Then setted it to default settings and did the same same twice more for the rest of my modules.

Now, everything is lit, everything is on rainbow mod (a victory considering I had only 1 working out of 4 last night) - BUT- the software is still unable to control at least 2 of the memory sticks (they aren't synced at all as a matter of fact) and after restarting my computer, I got welcomed by this familiar message : "No G.SKILL DRAM modules found on your computer system, program will be terminated" which is the exact same error I got when I tried to install the 1.00.08 beta before the patch in late march bringing X99 support.

In short : 2 out of 4 sticks not lightning up then with every step followed only 1 out of 4 and then with my method 4 out of 4 with only two manageable via G.SKILL soft (And then, you can't open the soft any more).
If you want to try my method, I would like it if you could post the results on the forum so I'll know if it was just a struck of luck or if it's definitely working.


To summ' it up for those who rode it all and those who didn't :

Step one : Identify the slot in which you ram module is still accessible via the G.SKILL software and working.
(Step pre-two : Shut you computer and power down you damn fools o_O.)
Step two : Remove all of the ram and mount the non working ones (one at the time) in that same slot.
Step three : Restart after at least 2 or 3 minutes, reconfigure your bios to default and get to desktop.
Step four : Open G.SKILL software (If it doesn't work go to services and try to set the AsLedService permanently on) and set the ram to default and try to go ON/OFF with it a few times until the light comes up.
Rinse and repeat.
Step five : Share the results in here for everyone.

The following day - Update : After clean uninstall and reinstall of the software 1.00.16 version, I got the program to run again without error message but I still can only control 2 of my 4 ram modules. They are lit-up but unmanageable. And I fear that if I touch anything again trying to get a better result, I'd lose all that I did. So I'll leave it at that, for now.

yes, i did the same, but only 3 rams alive, one not waking up, this is like medical treatment for dead person,

just read your post now, so this method working perfectly , i am now trying to get alive final ram, sorry for bad english

[Malinga]

Since you've updated the BIOS and one module works now, can you swap the module in the slots? Then do the 10 steps below and see if it'll get that second module working.

1. Open the software, and click on “DEFAULT”. Wait a minute or two for the process to complete.
2. Shut down the computer.
3. Disconnect the power cord, and wait for 3 minutes. (This is important!)
4. Reconnect the power cord and turn on the system.
5. Open the software and click “On/Off” on the top right corner to turn the modules on and off for two or three cycles. (i.e. Off > On > Off > On > Off > On) Remember to wait a few seconds in between.
>> If by step 5, the modules are not lighting up, then please do the following:
6. Close the software.
7. (Win10) Open Task Manager, and go to the Services tab. Then locate “AsLedService” and right click on it to choose “Restart”. (Win7) Go to the “Run…” dialog and type in “services.msc”. A Services window will open and locate “AsLedService” and right click on it to choose “Restart”.
8. Wait until the service to stop and start again. It should display “Running”.
9. Open the software. This will take a few minutes, and it will give you an error. This is normal.
10. Open the software a second time. The software should open properly, and the memory module should return to default lighting.

this method work for me, now 3 rams working perfectly, but one is not lighting up, waiting for next software,

[proph]

Did you delete the entire ASUS folder under Program Files (x86) and restart before reinstall?

I deleted all Asus / G.Skill related folders and made sure there is no related service running after deinstallation. After every deinstallation / installation the PC was shut down and the power cord has been removed for 5 Minutes.

From your other post, we see you have a kit of F4-3200C16D-16GTZ. Are you using XMP/DOCP or manual memory settings in BIOS? Or are you running at 2133MHz only? And which CPU do you have installed?

I am Using XMP Settings at 3200 MHz, CPU is 7700K.

[Setsunai]

Been tryin the ten steps over and over but it still won't light...
I also don't wanna RMA both my ram cause I'll have no pc.