No RGB Control F4-3600C16D-16GTZNC

[Rune]

Hi there. I have two of the aforementioned neo kits on a Z390 Aorus Xtreme board. Checked to make sure the board was on the qvl, and even though it is I have no control of the lights. They just...cycle through. Gskill's software can't control it, and Fusion can't even see them. Latest bios installed to the board.....help?

[GSKILL TECH]

Are you using slots 2 and 4 away from CPU? Have you contacted Gigabyte? They may have more updates regarding RGB lighting control for the motherboard. Also, email techsupport@gskill.com your hardware and software specifications to see if there are any known issues with your specific combination.

[Rune]

Are you using slots 2 and 4 away from CPU? Have you contacted Gigabyte? They may have more updates regarding RGB lighting control for the motherboard. Also, email techsupport@gskill.com your hardware and software specifications to see if there are any known issues with your specific combination.

All four slots in use. Using two kits of dual channel. I've tried multiple updates for fusion and gskills own software to no affect.

[GSKILL TECH]

Contact Gigabyte to see if there is any detail you can provide or update they can offer for this issue. Believe they are working on an update to improve compatibility with the latest changes.

[Rune]

Contact Gigabyte to see if there is any detail you can provide or update they can offer for this issue. Believe they are working on an update to improve compatibility with the latest changes.

Apologies for the delay. Gigabyte took quite some time to get back to me. Was told there are no updates in line to address rgb control, and since they have tested the sticks as working on the QVL are passing troubleshooting back to GSkill.

[bigcid10]

I have the same issue
same ram part number ,gigabyte x570 ultra, x570 chipset
current bios F12b
tried the newest gigabyte software ,software only sees 1 stick and can't configure it
the memory works fine in my system though

figured it out ,thanks to this forum link

https://www.gskill.us/forum/forum/pr...679#post163679

[Rune]

I have the same issue
same ram part number ,gigabyte x570 ultra, x570 chipset
current bios F12b
tried the newest gigabyte software ,software only sees 1 stick and can't configure it
the memory works fine in my system though

figured it out ,thanks to this forum link

https://www.gskill.us/forum/forum/pr...679#post163679

Thanks for the response. Unfortunately doesn't seem to have changed anything. I do however get an error when I try to follow the advice given. So this is probably why whatever is happening is happening. I can't seem to fully uninstall the affected parts, either. Strange.

[Rune]

Returned and bought two kits of Crucial's new Ballistix BL2K16G36C16U4RL instead. No issues present.
Have a nice day.