Loose heat spreaders on my Ripjaws X

[dstedman]

Hi - I've got 4 sticks of F3-12800CL8D-8GBXM in my ASUS P8Z68-V PRO, and started getting blue screens a week or so ago. I pulled out all of the memory, and two of the sticks have heat spreaders that have come loose from the memory chips.

Is there a recommended way of getting the heat spreaders to re-attach? I was thinking of trying a heat gun to warm up the glue stuff on the spreader. Otherwise if I RMA the sticks, should I RMA all four? I bought them all together originally since I read that it was important that they were all made at the same time.

thanks!
dan

[Tradesman]

Think, I'd contact their RMA dept, can prob tell you the best way to go, in the Americas contact rma@gskillusa.com, or world rma@gskill.com