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Issue with MX780

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  • Issue with MX780

    I'm having a few issues with my mx780 mouse. Whenever I apply lighting the mouse wheel light is out of sync and after a while, the mouse resets itself to a breathing effect even if I set it to cycle and the sync with system setting keeps turning itself off, I have tried reinstalling the driver and adding a different profile but it keeps on resetting. What can I do about this? I have emailed G.Skill twice and not heard anything back

    System info
    1) Software (SW) version and firmware (FW) version
    1. Software v1.01 firmware v21
    2) Did this issue occur on a new software installation or software update?
    2. The issue started after using the mouse for a few days, it was updated on the first day of use
    3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
    3. MX 780 Gaming Mouse
    4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
    4. Windows 10 64-bit
    5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
    5. USB 3.0 back panel
    6) Your motherboard model number
    6 Gigabyte Aorus z370 Gaming 7
    7) Any antivirus/anti-malware software programs you have installed
    7. Kaspersky Total Security
    8) Any other keyboard/mouse/similar device software you have installed
    8. KM780 Gaming Keyboard

  • #2
    Starting to wonder why I bought G.Skill in the first place

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