Hello,
I am having some problems installing the software for the MX780 Gaming Mouse. I did some research first, and was unable to find a solution so I’m hoping that you can help me out.
Here’s my issue: at the end of the installation, the installer launches the firmware update tool and goes no further. The firmware update tool appears on my screen as an empty grey box (screenshot in attachment). I tried installing the software in safe mode (suggested by a forum user) and it did the same thing. I let the firmware update tool “run” for about an hour thinking that maybe it was working, and the UI was not rendering, but that was not the case. If I close the firmware updater by right-clicking the taskbar icon and selecting close, the software will boot up but it will not actually make any changes to the mouse. I can change the lighting profiles and save them, but the led lights on the mouse do not change with the profiles.
Edit: I am attempting to install the latest software version 0.78 with firmware 21.
My system:
Windows 10 home edition 64 bit
MSI Z170 Gaming M7 motherboard
Intel Core i7 6700k cpu
32GB DDR4 2400mhz Avexir RAM
MSI Radeon R9 390x graphics card
I also have the KM780 RGB Mechanical Keyboard with cherry mx red switches, and it’s software functions perfectly. However, if I click the “update” button in the settings window, then the same empty firmware update tool appears.
Hopefully this is a known issue, and the solution is simple. Thank you in advance for you time and assistance.
I am having some problems installing the software for the MX780 Gaming Mouse. I did some research first, and was unable to find a solution so I’m hoping that you can help me out.
Here’s my issue: at the end of the installation, the installer launches the firmware update tool and goes no further. The firmware update tool appears on my screen as an empty grey box (screenshot in attachment). I tried installing the software in safe mode (suggested by a forum user) and it did the same thing. I let the firmware update tool “run” for about an hour thinking that maybe it was working, and the UI was not rendering, but that was not the case. If I close the firmware updater by right-clicking the taskbar icon and selecting close, the software will boot up but it will not actually make any changes to the mouse. I can change the lighting profiles and save them, but the led lights on the mouse do not change with the profiles.
Edit: I am attempting to install the latest software version 0.78 with firmware 21.
My system:
Windows 10 home edition 64 bit
MSI Z170 Gaming M7 motherboard
Intel Core i7 6700k cpu
32GB DDR4 2400mhz Avexir RAM
MSI Radeon R9 390x graphics card
I also have the KM780 RGB Mechanical Keyboard with cherry mx red switches, and it’s software functions perfectly. However, if I click the “update” button in the settings window, then the same empty firmware update tool appears.
Hopefully this is a known issue, and the solution is simple. Thank you in advance for you time and assistance.
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