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[Trident Z Lighting Control] Driver Conflict / Clean Uninstall Guide

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  • [Trident Z Lighting Control] Driver Conflict / Clean Uninstall Guide

    If you've installed third party lighting control software (such as ASUS Aura, MSI Mystic Light, Gigabyte RGB Fusion, or ASRock Polychrome) and G.SKILL Trident Z Lighting Control software onto your system at the same time, there may be driver conflicts. Please carefully read and follow the instructions below to remove the DRAM LED driver and then reinstall the lighting control software of your choice.

    If you encounter the “Setup failed. 0x80070666 – Another version of this product is already installed.” or similar error message when installing the Trident Z Lighting Control software, then following the below instructions will also help resolve this issue.

    Please note that the latest lighting control software for G.SKILL Trident Z RGB/Royal/Neo series is called "Trident Z Lighting Control". The previous "Trident Z RGB Control" software is no longer available and is no longer supported. To clean uninstall the old "Trident Z RGB Control" software or ASUS Aura software, please see the guide in this post: https://www.gskill.us/forum/forum/pr...e-for-v1-06-68

    Clean Uninstall Guide (as of Feb 18, 2020)
    1. Uninstall Trident Z Lighting Control (from Windows Add/Remove Program)
    2. Reboot after the uninstall
    3. Uninstall all other lighting control software (e.g. Asus Aura, MSI Mystic Light, Gigabyte RGB Fusion, ASRock Polychrome) from Windows Add/Remove Program
    4. Reboot after each uninstall
    5. Download this batch file (5KB): http://www.gskill.com/gskill-device/...e-v1.1.bat.zip
    Extract the aac-driver-full-remove-v1.1.bat file from the ZIP file to the desktop, and double click on the batch (BAT) file. Wait until it completes the uninstallation of the driver files.
    Press any key to exit, or wait 30 seconds for the dialogue to close.
    Windows may show a warning message when executing or extracting this batch file. If you do see this warning message, please right click on the ZIP file, click on "Properties", check "Unblock" on the bottom, and click "OK".
    6. Go to C:\Windows\System32\drivers folder, and then check if “ene.sys” file is present.
    a. If “ene.sys” file does not exist, then you are finished with the uninstall process.
    b. If “ene.sys” file is present, please reboot the system into safe mode*, and then go to the same folder and delete the “ene.sys” file. Typically, if you've properly followed through the instructions in Step 5, this file should be gone.

    7. After following Steps 1-6, re-download your chosen lighting control software, extract it to your desktop, and reinstall.

    If you are still having troubles with the software opening or the software detecting the memory lighting, please carefully go through the above steps again to make sure that the driver is properly removed. For further support, please send an email to our tech support team at techsupport@gskill.com (International), eurotech@gskill.com (Europe region), ustech@gskillusa.com (North/South America Region), or cody@gskill.com (Germany).

    IMPORTANT:
    Because this is a clean uninstall guide, it is intended to remove all software and driver files for a fresh re-install, so it is very important to uninstall ALL lighting control software from your Windows OS in steps 1~4 (this includes G.SKILL Trident Z Lighting Control, ASUS Aura, MSI Mystic Light, Gigabyte RGB Fusion, and ASRock Polychrome). If you accidentally skipped a step, just start from step 1 again.

    Notes:
    * To enter Windows 10 Safe Mode, please see the following guide from Microsoft: https://support.microsoft.com/en-us/...c-in-safe-mode
    * When given the list of boot options, please press "4" for "4) Enable Safe Mode"


    Clean Uninstall Guide, Full Manual Instructions (Feb 5, 2020)
    1. Uninstall Trident Z Lighting Control (from Windows Add/Remove Program)
    2. Reboot after the uninstall
    3. Uninstall all other lighting control software (e.g. Asus Aura, MSI Mystic Light, Gigabyte RGB Fusion, ASRock Polychrome) from Windows Add/Remove Program
    4. Reboot after each uninstall
    5. Go to C:\ProgramData\Package Cache\ and check each directory one by one. The folders should be a long string of numbers and letters, such as "{0E536061-3B55-4D45-BF58-0BDA261C94B0}v1.00.95" or "{8d86889e-0e55-43e5-82c4-7740083e2ac3}". There may be a lot of folders. Unfortunately, the folders are generated differently with each version of each vendor software, so it's difficult to provide a full list of the folder names.

    You are looking for file names with "AacSetup.exe" or “AacSetup.msi” in the folders.

    If it is a file with the *.exe file extension, right click on it and choose "Run as Administrator", and then click on "Uninstall" when prompted. During this uninstall process, it should automatically remove the *.exe file. Delete the directory and move on to the next folder.

    If it is a file with the *.msi file extension, right click on it and choose "Uninstall". Choose "Yes" when asked if you want to uninstall the product. Once that's done, delete the file and the directory, and then move on to the next folder.

    If the directory has a "packages" folder or any other names that are not “AacSetup.exe” or “AacSetup.msi”, leave it alone. Do not do anything and move on to the next folder.

    After going through all the folders in C:\ProgramData\Package Cache\, make sure you've clicked on "Close" on the uninstall dialogs, and reboot the system.

    6. Go to C:\Windows\System32\drivers folder, and then check if “ene.sys” file is present.
    a. If “ene.sys” file does not exist, then you are finished with the uninstall process.
    b. If “ene.sys” file is present, please reboot the system into safe mode*, and then go to the same folder and delete the “ene.sys” file. Typically, if you've properly followed through the instructions in Step 5, this file should be gone.

    7. After following Steps 1-6, re-download your chosen lighting control software, extract it to your desktop, and reinstall.

    If you are still having troubles with the software opening or the software detecting the memory lighting, please carefully go through the above steps again to make sure that the driver is properly removed. For further support, please send an email to our tech support team at techsupport@gskill.com (International), eurotech@gskill.com (Europe region), ustech@gskillusa.com (North/South America Region), or cody@gskill.com (Germany).

    Notes:
    * To enter Windows 10 Safe Mode, please see the following guide from Microsoft: https://support.microsoft.com/en-us/...c-in-safe-mode
    * When given the list of boot options, please press "4" for "4) Enable Safe Mode"
    Last edited by G.SKILL; 02-17-2020, 07:24 PM. Reason: Updated Guide with a simpler method.
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