I'm having an issue with one module not lighting up, no matter what I do. The kit has only been in use for a day, and Windows still sees 16GB, so the memory itself should still be okay. I contacted G.Skill via Twitter and got walked through the steps of trying to uninstall software to see if that helped, and even doing a clean uninstall and reinstall of the G.Skill software itself. So far nothing has worked, including doing stuff like reseating it, moving it another slot, and moving my sticks to the other memory channel. My motherboard is the Gigabyte X370 Gaming K7, my CPU is an R7 1700, and the memory model is the F4-3200C16D-16GTZR kit. Has anyone else had this issue? Does anyone know how I can fix it?
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TridentZ RGB Stick Not Lighting Up?
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Originally posted by GSKILL TECH View PostDo you have the latest BIOS?
Do you have any other RGB software installed?Last edited by Crigaas; 04-06-2017, 11:17 AM.
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Originally posted by Crigaas View PostI'm having an issue with one module not lighting up, no matter what I do. The kit has only been in use for a day, and Windows still sees 16GB, so the memory itself should still be okay. I contacted G.Skill via Twitter and got walked through the steps of trying to uninstall software to see if that helped, and even doing a clean uninstall and reinstall of the G.Skill software itself. So far nothing has worked, including doing stuff like reseating it, moving it another slot, and moving my sticks to the other memory channel. My motherboard is the Gigabyte X370 Gaming K7, my CPU is an R7 1700, and the memory model is the F4-3200C16D-16GTZR kit. Has anyone else had this issue? Does anyone know how I can fix it?
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Originally posted by Firetech9 View PostI have the same issue with one of my 32gb (8x4) sticks as well. haven't found a fix for it yet. I have the gigabyte 170 gaming 7 mobo.
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Originally posted by Crigaas View PostI just got my kit two days ago. I just talked to a G.Skill representative on Newegg, and they suggested returning the kit. Luckily I have time to buy a new kit, and wait for it to arrive before I send the old kit back.
How did you contact a G.Skill rep in newegg?
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