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What to do if a brand new one of the RAMs doesn't work at all?

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  • What to do if a brand new one of the RAMs doesn't work at all?

    Hey there.
    Some days ago I bought DDR4 RAM TridentZ (F4-3200C16D-32GTZKW) in Litwa for my new PC. I found that one RAM of them doesn't work in dual channel. PC's speaker made sound of a mistake with RAM, the PC didn't start. Also I changed slots, flashed BIOS (v.F4). Then I started checking them one by one in single channel. In this way I understood that one of the RAM doesn't work.
    I checked them both even on my friend's PC. His motherboard with ez-debug led showed the problem in dual channel and with one of them in single channel.
    I have no opportunity to contact with support service of the store to return RAMS or to solve my problem, because of leaving the country.
    I suppose that one of the RAMs has a defect.
    My motherboard is GIGABYTE b660m gaming X AX, CPU Intel Core I5-12400F.
    Can I count on solving my problem? And what have I to do in this situation?

  • #2
    What country are you in now? If you send the memory to a G.Skill RMA center it can be replaced with a new kit, if approved.

    https://www.gskill.com/rma-policy

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    • #3
      I'm in Belarus now. In that case, I may put in an application via RMA, right?

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      • #4
        Yes, input your current information and you will be directed to the nearest G.Skill service center.

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