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**mrcmtl** · 10-11-2010, 01:03 PM

Do you have another CPU to test it with? Otherwise, what if you try 2T on the command rate with 1.2V on the CPU/NB.

**GSKILL TECH** · 10-12-2010, 02:04 PM

Really???

?5+VAT test fee and a ?5+VAT return P&P.

If the standard cheapy stick didn't work, how is the G.Skill suppose to?

Thank you
GSKILL TECH

**D0MINO** · 10-25-2010, 11:20 AM

Slightly good news..but still ?20 lighter in pocket!

Well they obviously made it work, so they claim - that information has cost me ?20!

I have since updated the BIOS to the newest 1.F (of which 1 of the 2 update notes say 'improved memory compatibility') and now DIMM4 accepts RAM and boots with it in both by itself and together with RAM in DIMM2 but not in any other combination. I have not needed to change anything in the BIOS - it's all at AUTO (as the settings go back to default automatically when you try sticks in different slots and then turn the power off before it gets past the POST screen)

Thus now I have 2 x 2GB in DIMMs 2+4 so I am able to use the RAM but only in single channel mode as obviously for dual channel I need the sticks in DIMM 1+2/3+4.

I still can not put sticks of RAM in DIMMs 1 or 3, single or both to make the system boot. The LED diagnostic thing just outputs FF and there is another red LED that indicates the board is rebooting all the time.

The next thing I can think of is to send the Phenom 955 back to AMD and if that doesn't throw up anything up then the RAM back to G.Skill. All in all, it is going to cost me in total around ?60 in postage by the end of it all. I can buy 4GB more RAM with that!

I am coming to the conclusion that there is something wrong with the Phenom 955 on board memory controller or that it's still the bloody motherboard as how can I now use 2 sticks of RAM after a BIOS update when I couldn't before?! Surely it's an issue with the board?

Can anyone suggest anything else please?

**wevsspot** · 10-25-2010, 11:51 AM

I hate to sound like a smarty pants..............

Return the motherboard and cpu to the retailer and ask for a refund.

Keep your RAM and buy a socket 1156 board (from someone other than MSI).

That customer service is horrible, just horrible..........................

**D0MINO** · 10-25-2010, 01:03 PM

Thanks but aside from suspiciously sounding a bit like an Intel Fanboy..I would love to do that but I bought the gear in January so it's probably a bit late to ask for a refund! They would just give me a credit at best and I would have to give a good enough reason for them to even do that.

MSI customer service is a bit rubbish in the sense that it took them about 3wks+ to reply and give a basic suggestion as 'reset the board' or 'update the BIOS'. Other than that, MSI customer serice have not given me any issues.

The people I sent the board back to were NOT MSI but the online shop I originally bought it from Eclipse Computers whose customer service WAS a bit crap since they tested the board and found it was apparently not faulty but then did not contact me about returning it! Also they did not confirm receipt of it in the 1st place and the person I had been emailing probably left or something as his email address bounced when I tried to email him.

I have now tried the el cheapo RAM in the board and it acts the same as the G.Skill (i.e only working in DIMMs 2+4) so it seems the RAM sticks are not at fault. I am going to do a memtest86 on the 4GB I have in and see if they are ok (which I suspect they will be).

I am guessing that the 955 is faulty in some way and will return it at some stage in the 3yr warranty..unfortunately, my brother has just started Uni and he already was without a PC for a month when I returned the mobo and I don't want to affect his studies at the mo so will probably send it after his last semester.

**wevsspot** · 10-25-2010, 08:10 PM

Faulty DIMM slots really weren't much of a secret on some recent MSI motherboards. Did you talk to anyone over at the MSI forums, or did you just contact MSI customer service?

If you want I can hook you up with an admin over at the MSI Forums and maybe they can help.

Since both kits of RAM exhibit the same behavior it has to be a motherboard or cpu issue.

And no - I'm not an Intel fanboy - I use both. Performance/Price = a winner (as a friend of mine always says)

**D0MINO** · 11-12-2010, 07:32 PM

I only had correspondence with the customer service team and not at the forums, and yes I have come to the comclusion also that it IS the motherboard as how can the RAM work now after a BIOS update!

If you could hook me up with that MSI admin it would be much appreciated and do you think it would be a good idea to put this problem on the MSI forums too?

BTW I would have bought an LGA1156 mobo before but I gave my dad a budget of about ?800 and at the time the new i5/i7's had just come out and were just a bit too expensive - unlike now. I also wanted to get an ATI 5850 as my bro likes gaming and the Phenoms were the only ones that came into budget.

Thanks

**wevsspot** · 11-15-2010, 12:53 PM

Here's the contact information;

http://forum-en.msi.com/index.php?action=profile;u=13

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F3-12800CL7D-4GBRM Issues with MSI 790FX-GD70

F3-12800CL7D-4GBRM Issues with MSI 790FX-GD70

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