Inserted more F2-6400CL5D-2GBNQ and Now My Monitor Has No Signal

[TickyBox]

I've been running 2GB of these for the last three years and they've been rock solid, but I decided to upgrade to 4GB so I purchased another set. However, after I inserted them, my monitor had no signal when I booted the computer back up again. I checked and rechecked all connections, they were all tight, but still no signal. Here is everything I've tried with no luck:
- Removing the new RAM and leaving the original sticks
- Trying just the new RAM
- Rearranging the RAM in different slots
- Swapping in a different video card
- Swapping in a different power supply
- Swapping in a different hard drive

The only conclusion I can draw from this is that one or both of the new sticks were faulty which caused my motherboard to short out. If that is indeed the case, is there anything regarding the replacement of components that have been rendered inoperable by a faulty GSkill product? Any insight into this matter would be greatly appreciated. Thank you.

Mobo: Gigabyte GA-M57 SLI-S4
RAM: G.SKILL 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Dual Channel x2
OS: Win 7 Ultimate 64 bit
Vid card: Nvidia GeForce 8600 GTS 256MB
Hard drives: HITACHI 0A38016 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive, Seagate Barracuda 7200.10 ST3320620AS 320GB 7200 RPM SATA 3.0Gb/s 3.5" Hard Drive (Perpendicular Recording Technology)
Processor: AMD Athlon 64 X2 5200+ Windsor 2.6GHz Socket AM2 89W Dual-Core
Power supply: FSP Group Blue Storm II 500W ATX 2.2 SLI Ready Active PFC Power Supply compatible with Core i7
Optical drive: NEC DVD Burner Black IDE Model ND-2510A

[GSKILL TECH]

Have you tried resetting the BIOS? Then test one stick at a time.

Thank you
GSKILL TECH

[TickyBox]

If you mean removing the CMOS battery then yes, I did remove it for several minutes as well as test one stick at a time. None of that worked.

[GSKILL TECH]

Something appears to be defective then, so you will need to swap different parts to see what might be causing the problem. Double checking installaton would be a good idea as well.

Thank you
GSKILL TECH

[TickyBox]

I have done that, and we believe it's faulty ram that caused a short in the motherboard. It hasn't been confirmed yet however. If that is the case and I do need to replace my motherboard, would Gskill be liable for the cost of that since it was their product that caused the problem?

[GSKILL TECH]

There is no real evidence to support that claim. Defective memory just doesn't work, it doesn't connect with all your other parts and fries them.. so anyway, first you want to find out what is the problem. Without knowing that, nothing is confirmed.

Thank you
GSKILL TECH

[wevsspot]

You indicated that you removed your CMOS battery, but did you also move the CMOS jumper to the clear position for a couple of minutes?
Try this full CMOS clear procedure;

1. Power off computer and disconnect power supply plug from outlet
2. Move CMOS jumper to the clear position
3. Remove the CMOS battery
4. Remove all memory modules
5. Wait a few minutes
6. Install one module of the Corsair memory in DIMM A1 or DIMM B1 (whichever one Intel tells you to use for a single stick of RAM)
7. Move CMOS jumper to the save position
8. Install CMOS battery
9. Plug power supply back into the outlet
10. Boot, enter BIOS and load defaults
11. Save, exit and power back down.
12. Add the second stick of memory - and power up

[TickyBox]

I don't believe mine has a jumper. From my manual: "Clear CMOS - You may clear CMOS data to its default value by this header. To clear CMOS, temporarily short the two pins. Default doesn't include the jumper to avoid improper use of this header." The header on mine also only has two pins if that helps any. The manual just says to take out the battery if you don't have a jumper, so unless taking it out for a longer period of time will make a difference, I'm at a loss of what else to do.

[wevsspot]

No problem. Just use a screw driver or paper clip to short the two pins. The object here is to completely clear the cmos and drain the board of any residual power to effect a "full" cmos clear.

[TickyBox]

So I don't screw this up, I'm just going to touch the two pins simultaneously with a metal object for a few seconds correct?

[GSKILL TECH]

Yes, as long as they "connect" for a full second, it should do the job.

Thank you
GSKILL TECH

[wevsspot]

For future use you can always pick up a pack of those m/b jumpers from Radio Shack. Or do like me and jack them off of old IDE hard drives Just remember to remove it before you reboot

[TickyBox]

Shorting the CMOS didn't do anything either. I still have no monitor signal.

[GSKILL TECH]

Do you have another video card to try? Only swapping parts will help determine what is causing the problem.

Thank you
GSKILL TECH

[wevsspot]

My best guess is a lack of proper electrostatic discharge procedure when working on the components. There isn't any way that just adding additional memory short circuited anything. Sorry, but that's the way it is.