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dual channel does not work

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  • dual channel does not work

    Hello , recently bought a memory kit to make dual channel of G.Skill make, model Sniper F3-1600C9D - 16GSD ( Sniper - F3-1600C9D - 16GSR - G.SKILL DDR3 Memory) .
    The motherboard is the Gigabyte GA- Z97X - model SLI .
    As can be seen in the field QVL card is compatible with the memory.
    The processor is an i5-4590 that supports DDR3 1600 acquired .
    Well . I am not able to put the memory to run in dual channel , only single.
    I've done all possible tests , changing slots, stc .
    What can be happening ?
    It could be that the processor is not recognizing the dual channel ? Or de board? Or de memory?
    Someone help ?
    TKS.
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