Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to for our peripherals team to troubleshoot/replicate the issue.

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MX780 disassemble

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  • MX780 disassemble

    My mouse is already having problems after a year use of usage. Left click button barely clicks anymore. Wanted to disassemble the mouse but realized how hard it is. Any idea how to actually disassemble this?

  • #2
    Send it in for RMA to receive a new one
    Are you an overclocker? Have screen shots of your OC results? Please post and share your OC experience!

    The new G.Skill Overclocking Section!


    • #3
      Originally posted by GSKILL TECH View Post
      Send it in for RMA to receive a new one
      its out of warranty already. You still consider replacement?


      • #4
        The mouse should have two years warranty from the date of purchase. Do you have a proof of purchase?


        • #5
          sadly i dont have it anymore