Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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Macro software is bad

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  • Macro software is bad

    I have been previously using A4tech Bloody V8, then Razer Mamba and recently I bought Gskill MX 780 just because of its aesthetics and comfort.

    Im a guy how loves using macros for gaming or softwares like illustrator or photoshop, but in your software, so much functionality is missing, just pressing button with some delays.

    For example, there is missing function of key to hold pressed,
    looping option on custom flags setting
    Ifelse statements or conditions

    and many more.

    right now I love the macro software provided by cheap A4tech bloody mouse company. Its saddening to see a good company like Gskill is not offering software update for its mouse.

  • #2
    Thank you for your feedback. We will let our mouse team know about this, and if possible, add the functionality to the software.