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Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

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THE WORST SOFTWARE EVER, never buying G.Skill again

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  • THE WORST SOFTWARE EVER, never buying G.Skill again

    I published the review: https://tweakers.net/productreview/1...werty-us).html

    1/5 stars purely based on software.
    Software is slow.
    Software is unclear.
    Software is a heavy load on the system resources after a while, but not visible in task manager. Probably on hardware level. File Explorer takes 5 seconds to start up. EVERYTHING becomes slow.

    I will never buy G.Skill again. It's one of the worst products in my whole life.

  • #2
    The keyboard itself is not bad. The software needs work, there are some glitches but even then it could be worst. I never had this issue with the software making my PC slow. Software runs fine for me, it just has some bugs.

    Oh yea, since you're posting reviews. Here's mine.

    https://www.amazon.ca/gp/customer-re...at_pdctrvw_srp
    Last edited by KripTed; 08-29-2018, 05:56 PM.

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    • #3
      I had problems with the keyboard flash getting corrupted.
      Once all lighting settings were reset, the other time all keys were set to "disabled".

      I rolled back to FW 60 and SW 0.107
      Though, lost some features like "effect lighting with static background lighting",
      but at least it performs stable.

      Who thought that it would be a good idea to let every little change in the active profile to be instantly flashed onto the keyboard?

      IMO it all happened with the decision to port the SW from .NET Framework to C++,
      just to cut the necessity of enabling .NET 1.1-3.5 in Win8 and up.

      Which probably most customers of the target market have enabled anyway to support other stuff.

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      • #4
        No more support. I regret buying this keyboard.

        Also, this is the OFF state of my RGB LEDs:

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        • #5
          Let's hope that the reboot of Mad Catz will bring some fancy mechanical keyboards.

          Comment


          • #6
            Originally posted by azeunkn0wn View Post
            No more support. I regret buying this keyboard.

            Also, this is the OFF state of my RGB LEDs:

            http://www.gskill.us/forum/forum/pro...owngrade-reset

            Try a reset to see if it can work better

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            • #7
              Originally posted by GSKILL TECH View Post


              http://www.gskill.us/forum/forum/pro...owngrade-reset

              Try a reset to see if it can work better
              did not work. seems like a hardware issue. issue came back after the downgrade.

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              • #8
                Originally posted by azeunkn0wn View Post

                did not work. seems like a hardware issue. issue came back after the downgrade.
                I can't even begin to count the amount of times I've had to reset the keyboard after login when the keyboard goes dark and unresponsive. I've reflash/reset the firmware multiple times using the instructions they have and nothing seems to help. I'm with you guys on it being a hardware issue. Support is severely lacking with nary a software update for a year plus. I regret my purchase. I've actively told friends to steer clear of G.Skills line of gaming devices due to lack of support and flaky hardware.

                Such a shame.

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                • #9
                  Just found out when using the 3,5 mm jack pass-through on the keyboard, when having the LED's enabled, there is a beep tone coming through the 3,5 mm jack. Oh what piece of crap engineering this is. Turning off LED's when using 3,5 mm jack.

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