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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

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KM780 RGB Software Issue.

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  • KM780 RGB Software Issue.

    I've already contacted support to let them know this problem but. You have a problem with your software. Whenever I have the software running in the background, while adjusting the volume wheel. This makes the whole keyboard illumination glitch out and flicker for a split second. The volume wheel color and indicator is inaccurate and delayed. When turning off the software completely and ending the task in task manager, this doesn't happen anymore. So I'm pretty sure it's safe to assume this is a software issue.

    Firmware Version: 76
    Software Version: 2.03
    Last edited by KripTed; 08-02-2018, 11:40 AM.

  • #2
    I've had this before, it disappeared. Maybe reflash the firmware?

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    • #3
      Or start with new profile.

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      • #4
        Originally posted by Saturnus View Post
        I've had this before, it disappeared. Maybe reflash the firmware?
        How does one reflash the firmware? Creating a new profile does nothing. As I said, once the software is completely ended through task manager, this doesn't happen. I could try reflashing the firmware, but at the same time I don't wanna cause anymore problems. It sucks because G.Skill made a nice keyboard but horrible software.

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