Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to for our peripherals team to troubleshoot/replicate the issue.

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[BUGS?] Macros changing on every startup

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  • #16
    Nothing, with english on software and default names it's happening to me too. I will wait paciently to the new update and hope it will solve the issue.


    • #17
      I'm having exactly the same issue, French layout keyboard but only using standard English letters for macros and profiles, tried various reset and different drivers but always the same problems no matter what I do (changing macros..., tried with only 1 very simple macro etc...)

      OS is Windows 10 on latest version
      Firmware 76
      Software 2.03


      • #18
        is there any news concerning that bug ? are we left over ? I do not use macros anymore as they are completly unusable... I 'm tired of configuring macros again and again... already started reading review of other keyboards...


        • #19
          Any news on this matter?