Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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[Firmware Update] KM570 MX Mechanical Gaming Keyboard

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  • [Firmware Update] KM570 MX Mechanical Gaming Keyboard

    The RIPJAWS KM570 MX mechanical gaming keyboard (in red LED backlighting) is gradually making its way onto shelves around the world. This particular model has built in functions for lighting, media, and macro, among other features that are accessible through the function hotkey.

    Simply designed and can be a great first mechanical keyboard, there is no software to install and best of all, all the settings are stored inside the keyboard so everything you customize is the same no matter which computer you plug into.

    We've updated the firmware to include a "MR" key (on-the-fly recording key) lock, and it's on by default. This is to prevent unintended keypresses when using the numpad or when using the volume keys. To toggle between unlock and lock, press "Fn" + "MR". Whenever there's a toggle, the keyboard lighting will help you distinguish if the function is on or off. Firmware version 13 or later includes this function.

    Take a look at our quick start guide in PDF format for more details on how to use the keyboard effectively, available for download in multiple languages.

    KM570 MX download page: