Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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[TIP] Creating a "default" profile

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  • [TIP] Creating a "default" profile

    Something I missed a lot in this software was the possibility of having a "default" profile to which the KB would go back once you exit a game/program.

    One of the staff gave me an idea some time ago, creating an .exe file which I could execute everytime I wanted the profile to revert to that "default" setting. I thought that was a bit o a mess, so I didn't do it.

    Today I had the brilliant idea of linking my default profile to explorer.exe and... profit! Each time I exit a game that has a profile linked and go into the desktop, or I open Chrome, or anything different than the game, my default profile is executed and stored in the keyboad memory.

    And another tip, this time for developers: you can just do this in your software so user do not need to do it.

  • #2
    Thanks for the excellent tip!

    We'll check with the software team to see if this integration is possible, but since explorer.exe is a Windows system program, it might cause other unintended issues. In any case, we'll pass your feedback to our software team and hopefully a fix can be included in a future update.


    • #3
      Other option to this that could be easily maked by the G.Skill developers (or at least I think so), is to save the default profile when the program is stopped.

      For example, you set Profile 1 to be default, and Profile 2 to be executed when chrome.exe is executed. When chrome.exe is executed, it will load profile 2. And when you close chrome, the g.skill software will see that chrome.exe isn't execute anymore, and will load again profile 1.
      Last edited by Rafa; 10-10-2017, 03:00 AM.