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For any defective products under warranty, please complete the Return Merchandise Authorization (RMA) form online:
G.Skill RMA Policy - https://www.gskill.com/rma-policy
G.Skill RMA form - https://www.gskill.com/rma
If submitted properly, you should receive an immediate confirmation email stating your request was received. Once the request has been approved, you will receive a new email with RMA number and instructions. This email will contain an attachment, so please make sure the email system recognizes the sender rma@gskillusa.com (or rma@gskill.com for outside of Pan America) to prevent incorrect detection as SPAM. Or check your SPAM folder in case it is misdirected there. If you do not receive this email within 72 hours, please email the RMA dept. directly at rma@gskillusa.com (or rma@gskill.com for outside of Pan America) to check status or resend email.
Once RMA return is received by G.Skill, it will be processed as soon as possible; so while there will be no step by step updates, rest assured the case is being handled in the quickest fashion. As long as your tracking number shows delivered and the product passes inspection, you can expect a replacement shortly. Within the USA, typical turnaround time is 5-10 business days for you to receive a replacement. All other countries can be 10-20 business days depending on geographical location.
We sincerely appreciate your patience and cooperation
G.Skill RMA Policy - https://www.gskill.com/rma-policy
G.Skill RMA form - https://www.gskill.com/rma
If submitted properly, you should receive an immediate confirmation email stating your request was received. Once the request has been approved, you will receive a new email with RMA number and instructions. This email will contain an attachment, so please make sure the email system recognizes the sender rma@gskillusa.com (or rma@gskill.com for outside of Pan America) to prevent incorrect detection as SPAM. Or check your SPAM folder in case it is misdirected there. If you do not receive this email within 72 hours, please email the RMA dept. directly at rma@gskillusa.com (or rma@gskill.com for outside of Pan America) to check status or resend email.
Once RMA return is received by G.Skill, it will be processed as soon as possible; so while there will be no step by step updates, rest assured the case is being handled in the quickest fashion. As long as your tracking number shows delivered and the product passes inspection, you can expect a replacement shortly. Within the USA, typical turnaround time is 5-10 business days for you to receive a replacement. All other countries can be 10-20 business days depending on geographical location.
We sincerely appreciate your patience and cooperation