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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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Keystroke not working

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  • Keystroke not working

    Hello. I'm facing a very weird problem with my keyboard, KM780 RGB. 5 of my keys (s, e, d, c, 3 ) just randomly stops working and they go back to normal randomly. There is no fixed event for it to stop working or going back to normal. When the issue is occurring, I tried reconnecting the keyboard to my PC. I also tried connecting it to my laptop. The issue still persists even then.

    1) Software (SW) version and firmware (FW) version
    A: SW-2.03 FW-76

    2) Did this issue occur on a new software installation or software update?
    A: Issue occurred much later after the 1809 update. But it didn't happen immediately.

    3) What is the model number of your keyboard and layout?
    A: KM780 RGB, NA English

    4) Which Windows OS version are you using?
    A: Win 10 Education 64-Bit, Version 1809

    5) Which USB port did you plug the keyboard into?
    A: USB3.0 in motherboard back panel

    6) Your motherboard model number
    A: Asus H97 Pro Gamer

    7) Any antivirus/anti-malware software programs you have installed
    A: Nothing but windows defender

    8) Any other keyboard/mouse/similar device software you have installed
    A: None
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