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AMD Suggests Possible Fixes for Ryzen USB Connectivity Issues
Based on user feedback we have received; the suggestions below could improve or resolve general USB device stuttering issues.
If you continue to experience USB connectivity problems after following the suggestions above, you may consider using either of the following workaround:
These settings are found in the BIOS. Please refer to the motherboard user manual if more information is needed.
If you would like to assist our engineers with the investigation, please submit a report using the https://www.amd.com/en/support/kb/faq/amdbrt
Download and information about the tool are available in the provided link.
When filing your bug report on this USB connectivity issue, please make sure to select the following options and provide detailed reproduction steps.
Based on user feedback we have received; the suggestions below could improve or resolve general USB device stuttering issues.
- Verify that your motherboard is updated to the latest BIOS version and configured using optimized/factory default settings. Check your motherboard manufacturer’s website for BIOS update and download instructions.
- Check if your Windows 10 is on the latest build and fully up to date. For information on updating Windows 10, please refer to Microsoft article: Update Windows 10
- Ensure that the Ryzen chipset driver from AMD is installed and up to date. Latest Ryzen chipset driver version is 2.13.27.501 and can be download here.
If you continue to experience USB connectivity problems after following the suggestions above, you may consider using either of the following workaround:
- Set PCIe mode from Gen4/Auto to Gen 3 in the BIOS
- Disable Global C-State in the BIOS.
These settings are found in the BIOS. Please refer to the motherboard user manual if more information is needed.
If you would like to assist our engineers with the investigation, please submit a report using the https://www.amd.com/en/support/kb/faq/amdbrt
Download and information about the tool are available in the provided link.
When filing your bug report on this USB connectivity issue, please make sure to select the following options and provide detailed reproduction steps.
- For Affected AMD Applications*, choose* Platform / Chipset Driver
- For Symptoms*, choose* Poor Performance or Stuttering