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my laptop crashes with new 2x32 GB memory modules

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  • my laptop crashes with new 2x32 GB memory modules

    Hi, this is my first time on this forum. I hope you can help me.
    For my MSI Creator M16 A12UD - 298IT laptop I bought G.Skills Ripjaws F4-3200C22D-64GRS DDR4 SO-DIMM memory modules - 64GB (2x32GB)
    Unfortunately, when I installed the two modules, the computer started crashing all the time. I want to clarify that the MSI computer card states that this laptop model supports up to 64 Gb Ram.
    I've done various tests and from what I've verified, the two memory modules work fine when working alone, in both slots. Each 32GB module works fine on its own.
    It seems that the two modules don't work well in pairs.
    What could be the problem?
    Thanks for your comments, Andrea

  • #2
    Do you have the latest BIOS?

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