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  • Need Some Help - Ram Won't Work

    G.SKILL 4GB (2 x 2GB) 200-Pin DDR2 SO-DIMM DDR2 667 (PC2 5300) Dual Channel Kit Laptop Memory Model F2-5300CL5D-4GBSA - Retail

    The following email has come back twice as undeliverable. If tech support can take a look and get back to me, I'd appreciate it. Thank you.

    From:
    "Lou Sosa"
    To:
    ustech@gskill.com

    I bought the subject memory from Newegg, after searching the Crucial and Kingston websites for the type of memory I would need for my Acer Aspire 5601 notebook plus looking at the computer's manual. It does not work in my notebook - notebook will not fully power up before it shuts itself off. It will not go into the BIOS or load Windows.I made sure the memory was slotted properly

    I RMA'd the 1st set with Newegg but the 2nd set received is the same.


    http://www.crucial.com/store/listpar...=Acer&cat=RAM#

    http://www.ec.kingston.com/ecom/conf...submit1=Search

    My computer's manual also states that this type G Skill ram should work, so I'm a bit confused. This is from The Acer Aspire's 5600 manual:

    System memory Up to 2 GB of DDR2 533/667 MHz memory, upgradeable to
    4 GB using two soDIMM modules (dual-channel support)


    My problem is that Newegg will not issue any type of refund or credit and they will only exchange it for the SAME EXACT ITEM, which does me absolutely no good. I'm not sure another RMA with Newegg will produce different results.

    My question is: Can I exchange it with you for the equivalent PC2-4200 memory and do you think maybe PC2-4200 might work better? PC2-4200 is what came stock with the laptop.

    The memory was tested once in my Acer laptop but I just put it back in the original packaging and the box looks and is new.

    My original order # with Newegg was #18883058 dated March 3rd, for a total of $42.79 - looks like the price has come down a bit. My RMA order # was 35758200 dated March 22nd, and it's the order I currently have in my possession.

    I'd appreciate your help and reply on this or else I'm out $42.79 and my laptop remains un-upgraded.

    Thank you. Lou Sosa

  • #2
    sorry, but we can't find much info about Acer Aspire 5601
    but we found the spec here:

    http://www.superwarehouse.com/Acer_A...005/ps/1492216

    and we also found it should be support to max 2GB
    but we are not sure if this info is correct
    we don't think the problem is DDR2 533 or 667, it should be the density of memory
    if you would like to RMA with us, we don't refund to user directly either
    and if you want to replace with other model, we have to discuss it in detail
    thanks


    G.S

    Comment


    • #3
      if ustech@gskill.com doesn't work for you, please sent a PM to me and I can help you.

      Comment


      • #4
        GSkill;

        Here's the specs for the 5601 at Acer's site if it helps any:

        http://www.acerpanam.com/synapse/for...ords=&areaid=7


        Pls offer comments on support I provide, HERE, in order to help me do a better job here:

        Tman

        Comment


        • #5
          Originally posted by Tradesman View Post
          GSkill;

          Here's the specs for the 5601 at Acer's site if it helps any:

          http://www.acerpanam.com/synapse/for...ords=&areaid=7
          thanks

          and according to this spec, it should only supports to DDR2 533 2*2GB



          G.S

          Comment

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