GSkill - How about a little cleanup here

[Tradesman]

GSkill,

Is there any way these SPAM type posts can be removed with some reasonable form of regularity, when you guys disappear for days these Viagra/dress type posts just add up and distract people from using what these forums are for.

I know I've asked a couple times before, and never been given a straight answer, but what does it take to get MODERATOR status. As I've asked in the past, I believe I more than meet your posted criteria and it would be nice to be able to help keep the forums cleaned up.

Also even though it's YOUR forums, seems like you all disappear for days at times, I generally check in at least once a day and more often than not 2-3 times a day.

Tman

[G.SKILL]

thanks
we already clean them
sorry for the late reply


G.S

[Tradesman]

Anything on Moderator status?

[dchristal]

Second the motion

Gskill, you really should make Tradesman a moderator. While you're at it, make him an administrator too. Do it for your own sake. If you're not going to take care of your customers, at least try to get out of our way. Then you can get back to whatever it is that you're doing.

[Tradesman]

dchristal,
Thanks for the plug, I've had others say the same thing, I asked about this back in early April, then at the first of May some new person showed up out of no-where and was made a moderator, but only was around for a few days (his main reason seemed to be to plug his own website. So I asked about it again and was given the following response

Tradesman, we kind of thank your contribution in our forum
but for your suggestion, I have to discuss with our supervisor
I don't have any right to make any decision
We'll take it for consideration and reply you soon
thanks


That was over a month ago and I've since heard nothing....oh hum...ignored again..might give you some idea of what 'soon' means to them..in total over two months and no response, Yeah or Nay.

Also inquired about part time employment, working these forums, told they have no openings, sort of a shame, I have a fairly high success rate, often higher than the GSkill folks, personally, I'm just wondering what I could really do with a small supply of their products and a few mobos.

That's one of the things I like about these forums though, I'm increasing my knowledge of other mobos and their individual quirks, something that doesn't really seem to be understood by GSkill, i.e. to them the P45 chipset is just that, a chipset, they don't seem to understand that how it works on any given mobo is based on the manufacturer and basically the price range of the board, more time is put into the integration of the chipset and it's full capabilities with the board on a higher end (read-higher priced) mobo than on an entry level or mid-level board (priced accordingly).

[Tradesman]

GSkill,

After that last post, I went back and checked on this moderator status thing again, as it reads, it states Administrators, i.e. you, are who appoints Moderators, here's the excerpt:

What are moderators and administrators?

Moderators oversee specific forums. They generally have the ability to edit and delete posts, move threads, and perform other actions. Becoming a moderator for a specific forum is usually rewarded to users who are particularly helpful and knowledgeable in the subject of the forum they are moderating.

Administrators are the people who have overall control of everything that happens on the board. They oversee how the board is styled, what forums to create and how to organize them, what information to require from members and who to appoint as moderators.

Is there yet a higher Administrator, one that never appears. Also think they may be a snag in your posting counts area. It doen's appear to count all the postings made, and for some reason, some counts jump drastically, i.e. I know I had surpassed GSkill-Tech in total posts some time ago and then out of no where the number of posts accredited to him jumped from less than 300 to over 1,500, it was amazing....1,200 or so posting in the wink of an eye. I'm sure it must be a flaw in the software.

[dchristal]

Stop shooting yourself in the foot.

Gskill,

This is a pretty long post so you might want to sit down with your dictionary. Please take your time and be sure you understand this. I only want to help.

You have pretty good products. You want success in America. However, you have unhappy customers.... many, many unhappy customers. The things they say about you are not nice. This is your own fault. Taiwan is a free country. Why do you run this forum the way mainland China runs their government.

It is understandable that you may not wish to invest the time necessary to take care of your customers' needs, but it is simply stupid for you to prevent us helping each other. This is clearly not your area of expertise.

Do the right thing and turn this forum over to its users. Your success may very well depend on it.

While we're on the subject, why not TAKE ACTION when someone makes a legitimate complaint instead of simply saying WE'RE SORRY. We don't apologies. We want RMAs issued and returned. We want honest replies to emails (NOT MEANINGLESS CANNED RESPONSES). We want firmware posted IN PUBLIC, not in some members only forum where the moderator goes on dragon boat festival vacation for a week while we miss deadlines.

End of rant

ps. If things like 'meaningless canned responses' don't translate well, just let us know. We'll find other words to help you understand

One final suggestion: Combine all three versions of your 1571 SSD firmware update as well as the pdf file into one zip file. Put this file on your Web site. Everyone's life will go smoother, including yours. Better late than never.

[GSKILL TECH]

Tradesman, we greatly appreciate your input on this forum. But to clarify the response you received from us, the GSkill Admin and Mod on here are the only ones authorized by the company to be their exact titles. Although we run the forum and may have forum accessibility to make changes such as adding mods, we are not authorized to do so without consent of our manager. We have let them know that there is a member with extremely helpful input, but until they allow the change, we can not actually do so. If they decide to do so, we will let you know about the good news.

GSKILL SUPPORT

[Tradesman]

Could you then explain the guy who arrived from nowhere and was made a moderator with absolutely no previous input, and I might add was primarily concerned with promoting his own website? He met none of your posted criteria, but boom! there he was a moderator. A friend of your supervisor maybe?

Also, it's very frustrating to the users of these forums when GSkill tells them(us) that you'll get back to them(us)....and like in my case.............you never do! unless of course we bring it up again, also frustrating to us is when you ignore direct questions.

The quote I provided, clearly says that you'll get back to me 'SOON', which has been used elsewhere, in this industry, most people think of soon as in a few days at most, not in excess of 1-2 months. When people ask questions about new purchases, they are often under a deadline to either keep the item or return it to the retailer for a quick turn around, as you have stated earlier today your RMA dept has had a turnover and is not all that swift these days.

I also speak from personal experience in the lack of responses and ignored questions in my dealings with GSkill on a pair of SSD drives, to the point of filing a BBB complaint....which your company also IGNORED.

Your supervisor and higher ups in your company should look at the reviews on NewEggs site, particularly your Falcon SSDs, the complaints about customer support are well founded, and I would think you would want a higher rating from the BBB, a D rating is about as bad as it goes.

[GSKILL TECH]

I don't know who the guy promoting his own website was, but he is no longer here and probably because of that. It was a bad mistake by whoever that allowed him to be a mod, but he's gone now so that's the end of that.

You're definitely right on the frustration, but we are working to clean that up to make sure that we attend each customer to the best of our ability in a timely matter. Things have been improving and we are getting to each customer needing assistance within 24 hours, so I'm sure the customer satisfaction will improve.

We do pay great attention to NewEgg reviews and customer reviews, and it is very important to us. As a result, our developing department has been working on firmwares and tweaks to solve SSD issues, and our RMA department is improving their return processes, and our support department such as myself is busy at responding and helping each and every person. We apologize if we misread or misanswer some questions, but we are trying our best to help each customer get their memory working properly as soon as possible.

Thank you

GSKILL SUPPORT

[Tradesman]

The guy went by the name EnJoy and is still listed as an active member...and showing as a moderator.

Am wondering, have you discontinued the testing programs? Appears the general info and testing have been combined, which has some people feeling lost, would suggest a MAJOR post to all when making changes to the general feel look and feel of the board.

Would also suggest , again, a MAJOR post if you all aren't going to be around for awhile or if you'll be shut down for a holiday....possible even the general hours that the boards are actually staffed.

[genetix]

Well, that ask from top point of view on corporate world is understandable forward and in general only way to get something done on bigger company or if they wanna make this looking big. It's same everywhere. Realistic people who actually can do support are ignored of course since only thing what matters is the line 'support in 24 hours' which is the tag line which counts on market out side.

but in reality this is multiple bad answers or 'This is the same issue again'-approach which makes the support bad. Answers are like same because most of the topics are on similar manner on people who don't do research what they are running and/or are simply not interested and only want to get manufacturer 'say' that 'we are wrong'. However, this approach is again only won by looking the matter when it comes to screen second time or is 'raised matter/case'. Which is where this thing goes wrong as it would only take 1 fellow who actually has knowledge/looks what is the facts on written problem & actually check the facts to respond to issue and it would only need 1 single answer, case close and this is where the corporate world would be willing to pay for to this to happen in 90% of solutions. Which would eventually/actually help the 'name' to be 'one and only G.Skill' with some hard work & true dedication to great the so nice tag line 'Great Skill in Memory'.

Worked personally on several supports, kept websites, been moderator to common helping hand on several forums myself. Support is always the worst scenario nightmare to company to build and it is like near every case simply done badly or hired help is pick simply with nothing else than 'You know something'-principle with 2 weeks training (which won't help the support staff the least unless they have very good understanding before hand) which I have to say is so sad on todays world.

There's my 2 cents..

[Tradesman]

Genetix,
Have to agree, had an earlier post in response to yours, basically agreeing which has been removed (read censored), believe my time here is growing short, don't believe that truth and honesty is acceptable, nor apparently do they appreciate constructive criticism or suggestions.