RMA - Why is G.Skill charging their customers for the delivery?

[AntonisMastro]

Hi everyone,

About a week ago I started facing BSOD non stop with reasons indicating it's a RAM issue. After some testing I came to the conclusion that one of my two RAM sticks had completely died on me. I have got 2x8gb RipJaws 3200 by the way.

So I decided to fill an RMA form and send the defective sticks back. The RMA center in Europe is in the Netherlands so I have to send the sticks there.

However, after contacting plenty of my country's shipping companies they told me it would cost me approximately 40-50(!!!!) euros to send them over. Fifty euros. And I paid for those sticks 7 months ago about 60€.

How on earth is this happening? If I have to pay almost full the price of a brand new pair then I might aswell throw current sticks into the trash and buy new ones. I seriously do not understand this logic. It's company's problem.

In most cases it's not customers' fault the RAM sticks started having issues. In my case they weren't even OCed. Unless someone intentionally throws them into the ocean then he should not be paying at all for the delivery, let alone almost the full price. I also do know it's not only G.Skill, but that does not cancel anything I have said. It's outrageous.

Extremely frustrated and very disheartening. Disappointed with G.Skill to say the least overall, and I want to mention that this is the second time a RAM stick turns to be defective (previous one was Aegis series). Wow.

[emissary42]

Not sure where you are located but those shipping rates are insanely high. We pay like 10 bucks for Hermes XS international shipping to the Netherlands (includes 500,- euro insurance).

[AntonisMastro]

They are very high and I contacted multiple companies just to make sure. Not a single one said less than 40€. For reference, I am from Greece.

I have tried e-mailing G.Skill and all they told me is the generic copy-paste 'bot' message how they don't cover the shipping from the consumer to the RMA center. Despite the fact that I explained to them this and that. Looks like they didn't care at all. But regardless, even if I had to pay 10 euros that would still be absurd. G.Skill shouldn't be expecting from people to pay for something they never caused themselves. It's company's issue. But that's another story and I am personally done with G.Skill as a whole once I figure this out.

In cases like mine, what is the point even of RMA if I have to pay almost the full price of a brand new item? Paying so much for an item I never broke myself? I am not sure if emailing them again will help. Any suggestions?

[FrankCatKill]

They are very high and I contacted multiple companies just to make sure. Not a single one said less than 40€. For reference, I am from Greece.

I have tried e-mailing G.Skill and all they told me is the generic copy-paste 'bot' message how they don't cover the shipping from the consumer to the RMA center. Despite the fact that I explained to them this and that. Looks like they didn't care at all. But regardless, even if I had to pay 10 euros that would still be absurd. G.Skill shouldn't be expecting from people to pay for something they never caused themselves. It's company's issue. But that's another story and I am personally done with G.Skill as a whole once I figure this out.

In cases like mine, what is the point even of RMA if I have to pay almost the full price of a brand new item? Paying so much for an item I never broke myself? I am not sure if emailing them again will help. Any suggestions?

Perhaps bargain with G.skill and say, ok if my memory is found to be faulty, will you refund part of my postage costs towards an upgrade? As they are warranted to replace your RAM under their warranty, but they could certainly be a lot nicer to you considering it's G.Skill's product that has failed you with a mere 7 months from new? Also, erm, have you tried contacting where you bought them? Unless that'd be a similar price to returning them back to G.skill, most retailers will give you a RMA return sticker for you to send it back to, for them to RMA it with G.skill - not you?

[emissary42]

If you are EU based and the item is brand new = covered under legal warranty, then just contact your dealer. That way you don't have to pay for the shipping yourself. The manufacturer warranty G.SKILL offers exists in addition to that and also extends it, but based on their own warranty rules and regulations.

Speaking from my own experience, the shipping costs are handled that way by all memory manufacturers, at least those I had to deal with so far.

[AntonisMastro]

I will contact the retailer shortly. I hope I won't have to pay 50$ just to get my faulty RAM sticks replaced. Let's see what they tell me.

[AntonisMastro]

So I contacted the retailer (also in the same country as me) and they told me it will cost me about 10 euros. Thankfully.

I am still disgusted by how G.Skill handled this though.

Fair enough, you charge people for delivery even though it's YOUR fault your item turned to be defective (again, your fault), but can you at least help those who have to pay so much (30$+) just to deliver it? Maybe a pre-paid label? Something? Not all retailers would agree to send the item to the Netherlands for just 10 euros, I was just lucky enough and I had to explain to them this and that.

Just because other companies do it aswell that is not an excuse. Amazon don't expect from their consumers to pay for delivery, for example. And there are more companies like this too.

Oh and for future reference, if you ask them ''why do I have to pay for delivering a defective item..'' the answer is ''The user pays the shipping from the user to G.SKILL, while G.SKILL will pay the shipping from G.SKILL to the user''.

Does this response make sense? No. Does it answer to the question? No. Do they care? No. Will something change? No.

Anyhow someone can lock this topic. Thank you for trying to help me out. Have a nice day.

[AntonisMastro]

Also, for the record:

• The trader in X country is ready to repair my faulty camera, but who has to pay for shipping it to them?
  
  
  Under EU law, within the legal guarantee period of two years, defective products must be repaired or replaced without any cost to the consumer. This includes any shipping costs. So, the seller should cover all shipping costs (the cost of you sending the faulty camera to the them and the trader returning the repaired camera to you).
  
  However, the trader may wish to examine the camera to check whether it was defective when you bought it. In this case, you may have to pay to return the camera and ask to be refunded your shipping costs if the trader agrees that it was defective.

For more info: https://europa.eu/youreurope/citizen...q/index_en.htm