Keyboard: RIPJAWS KM780R MX
Software/Firmware version: SW 0.91 FW 29
Operating System: Windows 10 home X64 Fully Updated
Motherbaord: Asus Sabertooth 990FX R. 2.0
USB Port: Rear USB 2.0 connection.
This issue occurs on a new software installation with fresh install of OS.
Happens with and without McAfee antivirus installed.
When trying to install the Software for this keyboard the update fails then I get the following error:
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.ArgumentNullException: Value cannot be null.
Parameter name: array
at System.Array.IndexOf[T](T[] array, T value)
at App.Hid.HidProcess.GetBtnSetting(Byte byMode, Byte byFWCode, FWAllKeyData fwAllKeyData, BtnKey& btnKey)
at App.Hid.HidProcess.GetModeKeySetting(Byte byMode, ModeData modeData)
at App.Hid.HidProcess.GetDeiceInfo(Boolean bInit)
at App.Hid.HidProcess.OnDeviceChange(Object sender, EventArgs e)
at App.Hid.UsbDriver.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.O nMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.W ndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8825 (WinRelRS3.050727-8800)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
App
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/G.SKILL/G.SKILL%20RIPJAWS%20KM780%20MX/App.exe
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8825 (WinRelRS3.050727-8800)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8825 (WinRelRS3.050727-8800)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8825 (WinRelRS3.050727-8800)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8825 (WinRelRS3.050727-8800)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8825 (WinRelRS3.050727-8800)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Core
Assembly Version: 3.5.0.0
Win32 Version: 3.5.30729.8833 built by: WinRelRS3
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8825 (WinRelRS3.050727-8800)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
NAudio
Assembly Version: 1.7.3.0
Win32 Version: 1.7.3.0
CodeBase: file:///C:/Program%20Files%20(x86)/G.SKILL/G.SKILL%20RIPJAWS%20KM780%20MX/NAudio.DLL
----------------------------------------
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
This is on a fresh install of the OS although what prompted the the fresh install is this error and Asus AI suite 2 not working anymore. After searching I found that the new cumulative update from Microsoft is what is causing the issues with the AI suite to not work so I'm leaning towards the same for this software but that is for your techs to debug.
Is there a Beta software or the like I can use?
There is very little more I can do on my own to trouble shoot this so if there is more I can do to help figure this out please let me know.
Software/Firmware version: SW 0.91 FW 29
Operating System: Windows 10 home X64 Fully Updated
Motherbaord: Asus Sabertooth 990FX R. 2.0
USB Port: Rear USB 2.0 connection.
This issue occurs on a new software installation with fresh install of OS.
Happens with and without McAfee antivirus installed.
When trying to install the Software for this keyboard the update fails then I get the following error:
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.ArgumentNullException: Value cannot be null.
Parameter name: array
at System.Array.IndexOf[T](T[] array, T value)
at App.Hid.HidProcess.GetBtnSetting(Byte byMode, Byte byFWCode, FWAllKeyData fwAllKeyData, BtnKey& btnKey)
at App.Hid.HidProcess.GetModeKeySetting(Byte byMode, ModeData modeData)
at App.Hid.HidProcess.GetDeiceInfo(Boolean bInit)
at App.Hid.HidProcess.OnDeviceChange(Object sender, EventArgs e)
at App.Hid.UsbDriver.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.O nMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.W ndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8825 (WinRelRS3.050727-8800)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
App
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/G.SKILL/G.SKILL%20RIPJAWS%20KM780%20MX/App.exe
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8825 (WinRelRS3.050727-8800)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8825 (WinRelRS3.050727-8800)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8825 (WinRelRS3.050727-8800)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8825 (WinRelRS3.050727-8800)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8825 (WinRelRS3.050727-8800)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Core
Assembly Version: 3.5.0.0
Win32 Version: 3.5.30729.8833 built by: WinRelRS3
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8825 (WinRelRS3.050727-8800)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
NAudio
Assembly Version: 1.7.3.0
Win32 Version: 1.7.3.0
CodeBase: file:///C:/Program%20Files%20(x86)/G.SKILL/G.SKILL%20RIPJAWS%20KM780%20MX/NAudio.DLL
----------------------------------------
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
This is on a fresh install of the OS although what prompted the the fresh install is this error and Asus AI suite 2 not working anymore. After searching I found that the new cumulative update from Microsoft is what is causing the issues with the AI suite to not work so I'm leaning towards the same for this software but that is for your techs to debug.
Is there a Beta software or the like I can use?
There is very little more I can do on my own to trouble shoot this so if there is more I can do to help figure this out please let me know.
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