Hello,
First of all I would like to say that I really like my G.Skill Phoenix Blade. The performance blows me away even after 2 months use.
Here is my issue:
I have bought a Phoenix Blade in November and installed it in my i7 3820, Sabertooth X79 PC. It's in the last slot of the MB with system installed on it. Recentely I have been doing alot of video encoding and thus leaving my computer on for extended periods of time and started getting BSODs (the PhoenixB was not involved in the video encoding data I/O). I started digging and noticed that my computer often simply would freeze with the HDD I/O light on continuosely. In my case it seemed as parts of the Blade were not acessible by the system. Opening a Control Panel, for example, would show the window but not all the icons would refresh, showing the white default icon instead. The explorer would then freeze leaving no possibility to restart/ctrl+alt+del or anything. The mouse would still move though. I tried to schedule CHKDSK on the Blade and it would offten freeze about midway during the 4th verification step (verifying file data) about halfway through the step. The activity light on the blade would suddentely go blank and the HDD i/o light on the case would flash continuousely.
I have since managed to get my computer running by doing the erase action from the gskill ssd tool and reinstalling. Everything seems to be working again and HD Tune reports no errors on the surface and Aida64 reports solid 2gb/s random read....
Having those issues I tried to search whether other ppl were having the same issues and I've stumbled upon this thread : http://forums.overclockers.co.uk/sho...php?t=18642381
On post number 16# an overclockers UK staffer says that Phoenix Blades have an astounding 67% RMA rate and that they stopped offering them on their site because of that.
Can anyone from G.Skill please comment on the issue I was having, and the fact that Overclockers seem to have such high RMA rate? I live in Switzerland and most retailers stock the other SSDs but not the Phoenix Blade. Is there something wrong with the product? Should I RMA mine? Is this something that can be fixed with an firmware upgrade? I was about to order 10 Phoenix Blades for our developer PCs at work, however I am sligtly worried now so I'll hold the upgrade untill this can be clarified.
Thanks,
MM
First of all I would like to say that I really like my G.Skill Phoenix Blade. The performance blows me away even after 2 months use.
Here is my issue:
I have bought a Phoenix Blade in November and installed it in my i7 3820, Sabertooth X79 PC. It's in the last slot of the MB with system installed on it. Recentely I have been doing alot of video encoding and thus leaving my computer on for extended periods of time and started getting BSODs (the PhoenixB was not involved in the video encoding data I/O). I started digging and noticed that my computer often simply would freeze with the HDD I/O light on continuosely. In my case it seemed as parts of the Blade were not acessible by the system. Opening a Control Panel, for example, would show the window but not all the icons would refresh, showing the white default icon instead. The explorer would then freeze leaving no possibility to restart/ctrl+alt+del or anything. The mouse would still move though. I tried to schedule CHKDSK on the Blade and it would offten freeze about midway during the 4th verification step (verifying file data) about halfway through the step. The activity light on the blade would suddentely go blank and the HDD i/o light on the case would flash continuousely.
I have since managed to get my computer running by doing the erase action from the gskill ssd tool and reinstalling. Everything seems to be working again and HD Tune reports no errors on the surface and Aida64 reports solid 2gb/s random read....
Having those issues I tried to search whether other ppl were having the same issues and I've stumbled upon this thread : http://forums.overclockers.co.uk/sho...php?t=18642381
On post number 16# an overclockers UK staffer says that Phoenix Blades have an astounding 67% RMA rate and that they stopped offering them on their site because of that.
Can anyone from G.Skill please comment on the issue I was having, and the fact that Overclockers seem to have such high RMA rate? I live in Switzerland and most retailers stock the other SSDs but not the Phoenix Blade. Is there something wrong with the product? Should I RMA mine? Is this something that can be fixed with an firmware upgrade? I was about to order 10 Phoenix Blades for our developer PCs at work, however I am sligtly worried now so I'll hold the upgrade untill this can be clarified.
Thanks,
MM
Comment