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  #1  
Old 10-08-2017, 10:06 AM
insuruto insuruto is offline
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Default Has anyone had this problem?

First off here is a link to my current setup...
https://pcpartpicker.com/b/pLsZxr

I have one stick that just won't cooperate with either Asus aura or gskill led softwares. It is stuck in the default rainbow animation. It is seated in the far left dimm slot closest to the processor. I have run memtest and it returned with no errors. I have also purchased Thaiphoon burner and read each stick which returned "crc ok" for all 4. I even used Thaiphoon burner to write the spd to each stick. I don't have cpu-z or cam installed currently as I know they conflict with Asus aura or Gskill's led software. All the other 3 modules work perfectly. Currently I just have the latest Asus Aura software installed. What else can I try at this point? I assume RMA is not an option as I have read thru the forums and Gskill doesn't want to own up to their mistake. Kinda sad if you ask me...
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Old 10-09-2017, 12:36 AM
d.giessing d.giessing is offline
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Hey, i had this problem and tried everything, but RMAd them finally because i could not get that one to work. I would recommend to RMA via your retailer not GSkill.
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  #3  
Old 10-10-2017, 04:28 AM
Evil twin Evil twin is offline
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Have you tried stopping then restarting the lighting service in task manager? If not just open task manager go to the services tab, find lightingservice and stop it and then restart it. I have to do that once in a while when one of my sticks stop working.
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Old 10-10-2017, 07:39 AM
insuruto insuruto is offline
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Yes I have. Even while it is restarting the one stick remains on thru and after the restart.
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  #5  
Old 10-11-2017, 12:40 PM
insuruto insuruto is offline
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Below is an email I received from Gskill support a few days after I sent them this...

Dear Gskill,

Like many of your valued customers, I have entered into the realm of "RGB" I invested over $400 into the Tridentz RGB series of ram. 4 x 8GB 3200mhz c14 to be exact. Also like many of your valued customers, I have ran into the infamous lighting issues. No one person seems to have a permanent fix to this problem yet and 7 months have gone by. I have read thru the forums over and over and even purchased Thaiphoon Burner to check for corrupted spd. I have followed the instructions you have given thoroughly thru and thru and I still have the same lighting issue. It seems at this point, all my efforts were in vain. Also reading thru the forums seem to suggest that requesting and RMA for lighting issues results in the customers not getting their refund. If this is the case, why not address the problem publicly and give frequent updates of any progress being made to remedy the problems people are having. The last patch was back in May. When can we expect another? Is anything else in the works to at least fix the issue temporarily? Please feel free to reply. Any positive feedback would be a godsend. Thanks!

My current ram issue:
So as of now the only lighting issue I have is that one stick is stuck in the default rgb setting and the Asus Aura software doesn't even detect that DRAM slot in its program. I don't have any other programs installed or running services in the background that could conflict with the smbus. I have ran memtest and thaiphoon burner and neither came back with any errors. Any more suggestions that you could give would be awesome. Thanks

-Insuruto-

Here is their reply:

Hi Insuruto

We don't offer refunds as we do not sell RAM. Users must contact the original place of purchase to set up any refund. Through G.Skill, we will cover manufacturer defects, so if a module is defective we can replace it with a new one.

With regards to the software, we are working on a solution. It can be difficult as there are many factors that can alter compatibility. Not all motherboards are produced the same, so that is a problem as well. Due to the fact there is no stand alone controller for the lighting, the RAM heavily depends on motherboards compatibility for RGB control.

Any updates will be available on the Official G.Skill Download page.

https://www.gskill.com/en/download

Thank you
GSKILL SUPPORT

So what do you guys think?
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  #6  
Old 10-11-2017, 12:43 PM
Tucubanito07 Tucubanito07 is offline
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Quote:
Originally Posted by insuruto View Post
Below is an email I received from Gskill support a few days after I sent them this...

Dear Gskill,

Like many of your valued customers, I have entered into the realm of "RGB" I invested over $400 into the Tridentz RGB series of ram. 4 x 8GB 3200mhz c14 to be exact. Also like many of your valued customers, I have ran into the infamous lighting issues. No one person seems to have a permanent fix to this problem yet and 7 months have gone by. I have read thru the forums over and over and even purchased Thaiphoon Burner to check for corrupted spd. I have followed the instructions you have given thoroughly thru and thru and I still have the same lighting issue. It seems at this point, all my efforts were in vain. Also reading thru the forums seem to suggest that requesting and RMA for lighting issues results in the customers not getting their refund. If this is the case, why not address the problem publicly and give frequent updates of any progress being made to remedy the problems people are having. The last patch was back in May. When can we expect another? Is anything else in the works to at least fix the issue temporarily? Please feel free to reply. Any positive feedback would be a godsend. Thanks!

My current ram issue:
So as of now the only lighting issue I have is that one stick is stuck in the default rgb setting and the Asus Aura software doesn't even detect that DRAM slot in its program. I don't have any other programs installed or running services in the background that could conflict with the smbus. I have ran memtest and thaiphoon burner and neither came back with any errors. Any more suggestions that you could give would be awesome. Thanks

-Insuruto-

Here is their reply:

Hi Insuruto

We don't offer refunds as we do not sell RAM. Users must contact the original place of purchase to set up any refund. Through G.Skill, we will cover manufacturer defects, so if a module is defective we can replace it with a new one.

With regards to the software, we are working on a solution. It can be difficult as there are many factors that can alter compatibility. Not all motherboards are produced the same, so that is a problem as well. Due to the fact there is no stand alone controller for the lighting, the RAM heavily depends on motherboards compatibility for RGB control.

Any updates will be available on the Official G.Skill Download page.

https://www.gskill.com/en/download

Thank you
GSKILL SUPPORT

So what do you guys think?
Return the ram if you can from where you bought it from. Problem solved.
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  #7  
Old 10-11-2017, 05:56 PM
insuruto insuruto is offline
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Unfortunately I am no longer eligible for a refund. I purchased the ram thru newegg back in late March. Waiting for the promised patch that would fix the led issues have proven cumbersome.
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  #8  
Old 10-11-2017, 07:07 PM
insuruto insuruto is offline
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Default Update!!!

So I contacted newegg knowing my standard return policy has expired 6x over. They told me that the manufacturer has a lifetime warranty and I should be able to replace thru them. So I told them that Gskill told me that they don't return RAM as they don't actually sell it. I would have to do all returns thru the place of purchase. So the person I spoke with said they would send in a formal request of approval after I answered a 6 question survey regarding my returns issue. Hopefully it gets approved and I can replace the one faulty stick I have for a working one!!! Fingers crossed. There's a little light at the end of the tunnel. Better than none...
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  #9  
Old 10-12-2017, 12:25 PM
user23 user23 is offline
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I am having a very similar issue. I have two sticks of the same RAM you do, one seems fine, the other is stuck in the default rainbow mode. I've been scouring the forums and I've tried all the tricks I could find that won't violate my warranty.

I tested both of my sticks in Thaiphoon burner. The one that seems fine has a lot of SPD data that looks correct, but returns "CRC: error"! The one stuck in rainbow mode has "undefined" for most of the SPD data and does not have a CRC report.

The "rainbow" one looks like it might be a good candidate for rewriting the SPD data via Thaiphoon, but I don't know if Thaiphoon can correct bad CRC and I don't want to ruin my warranty with something that might not work.
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  #10  
Old 10-12-2017, 01:15 PM
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GSKILL TECH GSKILL TECH is offline
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Back up both modules to rewrite to see if that can solve it. If not, feel free to send them in for RMA exchange.

Check to see if you have the latest BIOS for the motherboard. Also, which motherboard and which slots are you using?
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