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Old 10-16-2013, 01:00 AM
Eniotna Eniotna is offline
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Default Second RMA

Hi,

Let's start from the beginning, on May 16th 2011, i bought a pair of 4GBB modules. ( F3-10666CL9D-8GBXL )

In the middle of 2013, i started to experience some crashes on my pc. Took me some time to figure out it was coming from the RAM. I used memtest to determine one of my two sticks was defective. Around 26 August, i started my first RMA to get new memory sticks. It was quite fast but, during the few days my RAM was travelling around the world, i used a friend's RAM module and i didn't experience any crash. A few days later, i get my brand new modules delivered by TNT.
I took my friend's module off my computer. Placed the two new ones (S/N ending by 59 and 60) in the correct slots, booted, but every single time, the computer froze at windows startup. I took off one of the sticks, the computer started just fine (with S/N 60 inside). I replaced 60 by 59 and the computer wouldn't boot anymore.

I ran memtest again, first with the stick n60, no errors after several hours.

Then, I ran memtest with the stick n59, and there was tons of errors in a few minutes.

Enough said, one of my brand new memory module was born dead I'd like to get the second RMA but I read I have to contact a technician to do so, so... here am I!

What should I do now?

Thanks in advance.
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Old 10-16-2013, 05:52 AM
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supahos supahos is offline
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http://www.gskill.com/en/rma

go there and follow the directions to start an RMA.
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Old 10-16-2013, 06:48 AM
Eniotna Eniotna is offline
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Thanks but I'm not supposed to use this directly for the second RMA according to this:

Quote:
Second RMA Procedures:
1. If a complete product was replaced under RMA and is defective upon inspection or is defective by reason of improper workmanship or materials, then the product qualifies for a second RMA within 90 days of receipt of previous RMA.
2. End Users must troubleshoot with a tech support representative prior to requesting a second RMA.
3. If the G.SKILL technician concludes that the product qualifies for a second RMA, G.SKILL will issue a second RMA number for the defective product.
So... unless you're the aforesaid technician, you can't really help me out
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Old 10-16-2013, 07:12 AM
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supahos supahos is offline
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Ah sorry, never seen that about the second rma being a different prodecure, and still don't on that list. Thankfully I've never had to use said procedure! Anyways Good Luck
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Old 10-16-2013, 10:11 AM
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GSKILL TECH GSKILL TECH is offline
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Please apply for RMA again and send it in for exchange. We sincerely apologize for that, the replacement should work flawlessly.

Thank you

GSKILL TECH
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Old 10-16-2013, 11:37 AM
Eniotna Eniotna is offline
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Okay i'll do that. Thanks.
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