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  #1  
Old 01-21-2015, 04:57 AM
Nestid Nestid is offline
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Default Phoenix pro (follow up)

Hi,

I contacted GSkill a few months ago because my Phoenix Pro was no longer reckognized by my new motherboard (socket 1150). After some tests, it seemed that this SSD was working on another chipset (Ivy bridge).

This is detailed in this thread : http://www.gskill.us/forum/showthread.php?t=13099

Having this SSD useless, I recently bought a USB3 enclosure that could let me use this SSD even with socket 1150.

The problem is that the Phoenix Pro is less and less detected, even in the enclosure or on another compatible computer (not a Haswell one). The second problem is that this SSD is no more under limited warranty (3 years on this SSD).

So I want to ask a question : as the problem was reported BEFORE the end of the warranty, and is now more and more frequent (this SSD is almost unusable, because system cannot detect it most of the time), can I ask for a RMA ?

I thank you for the answer.

Best regards
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Old 01-21-2015, 12:07 PM
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GSKILL TECH GSKILL TECH is offline
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I don't think RMA can be approved. Do you have the latest firmware?
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Old 01-22-2015, 01:46 AM
Nestid Nestid is offline
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Yes this is the first thing I tested in May 2014.

The installed firmware is the 4.2.
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Old 01-23-2015, 07:32 AM
Nestid Nestid is offline
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So no hope for a RMA ?
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Old 01-23-2015, 12:53 PM
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We can only RMA with an invoice within 3 years.
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