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Old 01-11-2018, 04:02 PM
Mgodfrey Mgodfrey is offline
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Join Date: Jan 2018
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Mgodfrey is reading into overclocking
Default KM780 MX Keyboard(Red) and MX780 Gaming Mouse

1) Software (SW) version and firmware (FW) version
Mouse= firmware 0, Software 1.01
Keyboard not installed

2) Did this issue occur on a new software installation or software update?
new install

3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
KM780 MX "Red" and MX780 Gaming Mouse

4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
Windows 10 64bit

5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.) Tried all of them, they are working but your keyboard software will not run, so I can not create macros or change any setting.

6) Your motherboard model number
MSI 970 Gaming

7) Any antivirus/anti-malware software programs you have installed
None

8) Any other keyboard/mouse/similar device software you have installed
None

The Ripjaw Mouse software works fine, I installed the keyboard software and it will not run, so I uninstalled the mouse software and tried installing just the keyboard software and still will not run, it installs fine but just will not run, so as of now I just have the Mouse software installed and no keyboard software, I would like to get both of them installed and working that is why I bought both from you, I had older Razer stuff and I wanted a change. I am hoping I made the right choice.
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