Rma# ur2122012

[Asweaverct]

I am very frustrated with this process. Twice I spoke with Anthony at Gskill and twice he told me the wrong memory to buy for my system. After hours of changing memory settings he asked me to return the memory to Gskill for a 1033 16gb replacement kit that I am told will work.

I packed up my memory, got an RMA number and then spent more money to ship it back to you Express mail with a tracking number.

The memory arrived this past Friday morning.
EV945837535US Express Mail? Delivered August 10, 2012, 1:16 pm WALNUT, CA 91789

I waited a week and called the same number at Gskill and was told they had no record of my package arriving and to call back in a week. So I called back on 08/17/12 and was told that they still had no information on my RMA # and could not tell me when I would receive a replacement.

When I asked what the process was I was told "You will get your memory when it shows up at your house. We can't spend time tracking all these packages that get returned to us. Call back in a week."

I advised the Gskill guy "Anthony" that I had already been told that a week ago. He had no answer and could not even confirm receipt of my memory.

The customer service is totally bad. If this were the memory for my home computer I would say "Oh well" and just wait. This memory is for my Forensic computer I use as the head of an ICAC Unit (Internet Crimes Against Children!) So every day I don't have memory in my computer ---- well I think you understand the gravity of my situation. So when Gskill tells me "NOTHING" and blows me off I get a bit upset.


SO WHERE IS MY PACKAGE AND WHEN WILL I GET MEMORY THAT ACTUALLY WORKS IN MY COMPUTER???????


Sgt. Andrew S. Weaver
Hartford Police Department
Hartford, CT

[Asweaverct]

It is rather funny that this company has an entire separate area in their forum for RMA's. And there are many of them. Either the product Gskill is selling is no good or you have a serious customer service issue and RMA problem. Just a thought "Maybe you should put in place a system to track and accurately advise the money paying customers who support your business about their replacement items. That way you could spend less time in this forum.

Just a thought.

[Wildman95gst]

I would purchase replacement ram from another manufacture to get your lab computer up and running and when GSkill gets thing sorted out, sell the GSkill on ebay. This is what i had to do. My wife used our computer for a photo editing job with our daughter and it took almost a month and two RMA's before i received a set that finally worked. I did not use them, stuck with the Crucial memory and have had no problems. Best of luck.

[GSKILL]

Dear Sgt. Andrew S. Weaver,

We apologize for the inconvenience. We have contacted our US service center and will have a representative contact you regarding the status of your RMA. We will investigate this matter thoroughly and appropriately rectify the situation.

Thank you for bringing this to our attention. We will keep you updated.

G.Skill International

[GSKILL TECH]

All G.Skill RMAs are processed immediately. To have the fastest turn around time to get your computer up and running again, we must process returns without tracking each package through each step of the RMA for the purpose of providing a status update. If this is necessary, we will need to extend the turn around time to over 2 weeks. Keep in mind, once you have proof the item is delivered to G.Skill (tracking number), you are no longer liable for the package. We will make sure you receive a replacement in a timely manner. Your patience is greatly appreciated during this time. Please understand our policy and procedure is formed based on user convenience and perspective.

For your specific RMA UR2122012, here is the RMA return information according to USPS:

9101 9690 1038 3172 6267 72

Your item was delivered at 1:54 pm on August 18, 2012 in PLANTSVILLE, CT 06479.

With regards to having an entire RMA section in the forum, it is necessary to sort cases clearly. We are an international company, we have RMA centers around the world, so we need to identify and support our users correctly. In addition, people looking for technical support surely don't want to have to go through threads about RMA service. Appropriate classification is essential to better serve our users in a timely fashion.

Thank you for your understanding
GSKILL TECH