All G.Skill RMAs are processed immediately. To have the fastest turn around time to get your computer up and running again, we must process returns without tracking each package through each step of the RMA for the purpose of providing a status update. If this is necessary, we will need to extend the turn around time to over 2 weeks. Keep in mind, once you have proof the item is delivered to G.Skill (tracking number), you are no longer liable for the package. We will make sure you receive a replacement in a timely manner. Your patience is greatly appreciated during this time. Please understand our policy and procedure is formed based on user convenience and perspective.
For your specific RMA UR2122012, here is the RMA return information according to USPS:
9101 9690 1038 3172 6267 72
Your item was delivered at 1:54 pm on August 18, 2012 in PLANTSVILLE, CT 06479.
With regards to having an entire RMA section in the forum, it is necessary to sort cases clearly. We are an international company, we have RMA centers around the world, so we need to identify and support our users correctly. In addition, people looking for technical support surely don't want to have to go through threads about RMA service. Appropriate classification is essential to better serve our users in a timely fashion.
Thank you for your understanding
Last edited by GSKILL TECH; 08-21-2012 at 08:28 AM.