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Forum: Gaming Keyboards 12-05-2017, 07:40 PM
Replies: 4
Views: 203
Posted By G.SKILL
We understand you are having trouble opening the...

We understand you are having trouble opening the keyboard software.

Can you please let us know your keyboard model and the software version? This information would help us troubleshoot.

In the...
Forum: Trident Z RGB 11-27-2017, 12:47 AM
Replies: 7
Views: 386
Posted By G.SKILL
Which two memory slots do you have the memory...

Which two memory slots do you have the memory modules installed in? Can you try switching to the other two slots?

And can you PM us with the serial numbers of your modules? This will help us check...
Forum: Gaming Keyboards 11-27-2017, 12:43 AM
Replies: 4
Views: 203
Posted By G.SKILL
Apologies, missed out on your thread. Which...

Apologies, missed out on your thread. Which keyboard software are you trying to install?

Please do make sure that your temporary cache is cleared out, so that previous files or conflicting files...
Forum: Gaming Keyboards 10-26-2017, 03:13 AM
Replies: 17
Views: 687
Posted By G.SKILL
Well, the issue is that the software stores the...

Well, the issue is that the software stores the profile names into the firmware, and it's the firmware that doesn't support the non-english letters. Our team would have to add non-english character...
Forum: Gaming Keyboards 10-25-2017, 12:37 AM
Replies: 5
Views: 863
Posted By G.SKILL
There may be some strange things going on with...

There may be some strange things going on with the temp storage files in Windows in combination with possible already stored settings within the keyboard. Let's try clearing everything out and...
Forum: Gaming Keyboards 10-20-2017, 01:50 AM
Replies: 17
Views: 687
Posted By G.SKILL
It seems like we were able to replicate your...

It seems like we were able to replicate your issues. It's caused by using non-English letters in the Profile or Macro names. Our team is currently looking for the direct cause in-code and for ways to...
Forum: Gaming Keyboards 10-18-2017, 06:39 PM
Replies: 17
Views: 687
Posted By G.SKILL
Our keyboard team will run through your described...

Our keyboard team will run through your described issues and try out some tests with your exported settings. This may take a day or two, and we'll provide an update once we hear back.

Thanks.
Forum: Gaming Mice 10-18-2017, 06:36 PM
Replies: 4
Views: 300
Posted By G.SKILL
The mouse should have two years warranty from the...

The mouse should have two years warranty from the date of purchase. Do you have a proof of purchase?
Forum: Gaming Keyboards 10-18-2017, 04:43 AM
Replies: 17
Views: 687
Posted By G.SKILL
Would you mind sending us an exported file of the...

Would you mind sending us an exported file of the macro you're using to techsupport@gskill.com? We'll check to see if it's a bug that needs to be fixed. Thank you.

Also, when you updated from...
Forum: Gaming Keyboards 10-12-2017, 02:44 AM
Replies: 11
Views: 601
Posted By G.SKILL
Hi Rafa, We received your images. We'll...

Hi Rafa,

We received your images. We'll continue to tweak the RGB lighting balance for improvement. Please do understand even different monitors may show a different shade of color for the same...
Forum: Gaming Keyboards 10-10-2017, 10:20 PM
Replies: 11
Views: 601
Posted By G.SKILL
Hi Rafa, Can you let us know which RGB...

Hi Rafa,

Can you let us know which RGB values you set for green and purple? We'll pass this to our keyboard dev team and see if there's any bugs we missed.

If you have any pictures or images,...
Forum: Trident Z RGB 10-03-2017, 01:05 AM
Replies: 7
Views: 760
Posted By G.SKILL
We're working on one, but the validation process...

We're working on one, but the validation process is taking much longer, now that both AMD and Intel have released additional platforms since the last software update.
Forum: Gaming Keyboards 10-03-2017, 01:02 AM
Replies: 11
Views: 312
Posted By G.SKILL
Hi T2Apex, Our key reassignment allows only...

Hi T2Apex,

Our key reassignment allows only single-key reassignment. It currently does not support multi-key reassignments, such as ones with modifier keys.

At the moment, you'll have to create...
Forum: Gaming Keyboards 09-27-2017, 03:05 AM
Replies: 3
Views: 287
Posted By G.SKILL
To give you an update, our dev team is adding...

To give you an update, our dev team is adding this functionality back into the software.


The update will run through validation, and would take a day or two to get uploaded. Please check back in...
Forum: Gaming Keyboards 09-26-2017, 02:15 AM
Replies: 3
Views: 287
Posted By G.SKILL
Do you remember which software/firmware version...

Do you remember which software/firmware version you were using before? And did you launch your file under Customize > Key Assignment > Launch Program > Launch Program?

Let me check with the dev...
Forum: Gaming Keyboards 09-21-2017, 11:02 PM
Replies: 9
Views: 1,716
Posted By G.SKILL
Seeing that we're visiting this topic, if you...

Seeing that we're visiting this topic, if you have the KM780 RGB, try out the new version (v2.01). It already has the LED Volume Display disable feature under the "Lighting" menu (not the Lighting...
Forum: Gaming Keyboards 09-19-2017, 11:29 PM
Replies: 1
Views: 194
Posted By G.SKILL
Are you using a Windows 7, 8, or 10 system? ...

Are you using a Windows 7, 8, or 10 system?

Did you make sure to hold down the pin while inserting the USB connector? Check that the pin is thin enough to be fully inserted, or it might not be...
Forum: Gaming Keyboards 09-19-2017, 03:03 AM
Replies: 2
Views: 195
Posted By G.SKILL
Did you replace with G.SKILL directly? Or did you...

Did you replace with G.SKILL directly? Or did you contact your retailer for the replacements? And which country are you located in?

Did all replacement keyboards work fine after replacement, and...
Forum: Gaming Keyboards 08-31-2017, 06:13 PM
Replies: 11
Views: 601
Posted By G.SKILL
Oh wow. Yeah, we'll inform the dev team to get...

Oh wow. Yeah, we'll inform the dev team to get that fixed.

In the meantime, you can tune down the red values manually in the color settings as a workaround. Thanks for the images.
Forum: Gaming Keyboards 08-31-2017, 01:37 AM
Replies: 11
Views: 601
Posted By G.SKILL
Hi napsterk89, Our dev team has replicated...

Hi napsterk89,

Our dev team has replicated your issue, and is working on a fix right now. It is confirmed to be a coding issue. The update will then be validated and uploaded as soon as it is...
Forum: Gaming Keyboards 08-30-2017, 06:47 PM
Replies: 11
Views: 601
Posted By G.SKILL
Hi napsterk89, Can you let us know your...

Hi napsterk89,

Can you let us know your firmware version and your Windows version?

In the meantime, can you go into the software setting (wrench icon on top right corner), and click the "Reset...
Forum: Gaming Keyboards 08-29-2017, 06:22 PM
Replies: 11
Views: 809
Posted By G.SKILL
We'll have our team look into your issue, and...

We'll have our team look into your issue, and keep you updated when we hear back.

Can you PM me with the serial number (SN) and part number (PM) from the back of the keyboard? Thanks.
Forum: Gaming Keyboards 08-28-2017, 05:56 PM
Replies: 11
Views: 809
Posted By G.SKILL
Make sure that your keyboard has NKRO mode turned...

Make sure that your keyboard has NKRO mode turned off. It sometimes has trouble with BIOS or legacy system environments.

If you have a KM780 RGB, the switch is next to the USB passthrough port,...
Forum: Gaming Keyboards 08-28-2017, 03:11 AM
Replies: 11
Views: 809
Posted By G.SKILL
Hi jjxaker, You've got it. Check out version...

Hi jjxaker,

You've got it. Check out version 2.00 for KM780 RGB. MS .NET Framework is no longer required.

We're rolling out the rewrites in the coming months to our other keyboards, so check...
Forum: Gaming Keyboards 08-24-2017, 09:40 PM
Replies: 6
Views: 313
Posted By G.SKILL
Hi, just an update. Looks like it's feasible, but...

Hi, just an update. Looks like it's feasible, but due to a currently tight product development timeline and scheduling, this addition will be considered to be fit and scheduled into a later update....
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