rma update please

[tom.edwards]

Hello,

Please can I get an update on RMA ER214510

I shipped a matched pair of faulty DIMMS using Interlink,
http://www.interlinkdirect.co.uk/onl...n?q=8078073971


Thanks

Tom

[GSKILL TECH]

Please email rma@gskill.com directly for international status update.

Thank you
GSKILL TECH

[tom.edwards]

Just in case anyone is following this, I am still waiting to receive my replacement RAM modules from G Skill.

They really are a terrible company.

[GSKILL TECH]

What did the RMA dept. tell you?

Thank you
GSKILL TECH

[tom.edwards]

The Taiwan office of G.Skill claims that they sent a replacement using the Taiwan post office but I have not received it. It's been over a month since I sent the memory modules into your office in the Netherlands. The Taiwan office are making me wait while they put a claim in with the post office.

How is it fair that I should wait for such a long time - if you guys used a decent courier like UPS, this surely wouldn't have happened. I don't mind waiting a week or two, but I've been without the RAM for over a month!

I don't suppose there is anything you can do?

[GSKILL TECH]

Did you check with the post man or neighbors to see if they know? The tracking shows delivered which is why we have to wait to see if the item will turn up.

Sorry for any inconvenience, hopefully it can be resolved soon.

Thank you
GSKILL TECH