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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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Gaming Peripherals

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Issue with gaming keyboard, mouse, or headset? Post a thread in here

Sub-Forums Topics Posts Last Post
Issue with gaming keyboard? Post a thread in here
Topics: 180 Posts: 894
180 894
kronickiller
KM780MX - .Net error
Issue with gaming mouse? Post a thread in here
Topics: 36 Posts: 129
36 129
Issue with gaming headset? Post a thread in here
Topics: 4 Posts: 11
4 11
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