Gaming Peripherals

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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!

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Sub-Forums	Topics	Posts	Last Post
Gaming Keyboards Issue with gaming keyboard? Post a thread in here Topics: 176 Posts: 887 Last Post: Ripjaws KM780MX - Macros simply stop working	176	887	Ripjaws KM780MX - Macros simply stop working by Wifibee Today, 06:29 AM
Gaming Mice Issue with gaming mouse? Post a thread in here Topics: 32 Posts: 121 Last Post: Disassemble my mouse	32	121	Disassemble my mouse by Abyss Ekko 04-24-2018, 08:05 AM
Gaming Headsets Issue with gaming headset? Post a thread in here Topics: 4 Posts: 11 Last Post: volume control don't work for some channels	4	11	volume control don't work for some channels by PetitKinder 03-08-2018, 12:42 PM

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