Gaming Mice

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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!

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Topics	Statistics	Last Post
Sticky: [Official] Mouse Software Updates by G.SKILL Started by G.SKILL, 01-18-2016, 10:30 PM	0 responses 3,507 views 0 likes	Last Post by G.SKILL 01-18-2016, 10:30 PM
Disassemble my mouse by Abyss Ekko Started by Abyss Ekko, 03-05-2018, 11:47 AM	3 responses 40 views 0 likes	Last Post by Abyss Ekko Today, 08:05 AM
MX780 Mouse software by lee321987 Started by lee321987, 02-23-2017, 02:49 AM	6 responses 1,723 views 0 likes	Last Post by MacroMalfunction 04-19-2018, 08:57 AM
MX780 disassemble by croixsux Started by croixsux, 10-04-2017, 10:49 PM	4 responses 603 views 0 likes	Last Post by croixsux 10-20-2017, 04:45 AM
Macro issues by Adan f Started by Adan f, 10-15-2017, 05:31 PM	1 response 358 views 0 likes	Last Post by GSKILL TECH 10-17-2017, 01:34 PM
APP.exe needs an entire re-write due several critical problems! by CHEF-KOCH Started by CHEF-KOCH, 07-20-2017, 05:00 AM	3 responses 1,026 views 0 likes	Last Post by G.SKILL 07-25-2017, 08:37 PM
Macro software is bad by Biohazzard Started by Biohazzard, 06-26-2017, 03:24 PM	1 response 605 views 0 likes	Last Post by G.SKILL 07-24-2017, 08:03 PM
How make macro hold keys/buttons down by Scottzilla Started by Scottzilla, 06-18-2016, 06:56 PM	6 responses 2,368 views 0 likes	Last Post by Biohazzard 06-26-2017, 03:09 PM
G.SKILL RIPJAWS MX780 Gaming Mouse macro repeat options. by facimus Started by facimus, 04-24-2017, 08:34 AM	0 responses 793 views 0 likes	Last Post by facimus 04-24-2017, 08:34 AM
MX780 Primary Button Swap by landertom Started by landertom, 04-17-2017, 04:10 PM	2 responses 554 views 0 likes	Last Post by landertom 04-18-2017, 11:32 AM
DPI Settings are not saved by Ivan_Dolvich Started by Ivan_Dolvich, 02-07-2017, 03:17 AM	13 responses 1,612 views 0 likes	Last Post by G.SKILL 04-05-2017, 09:56 PM

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