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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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MX780 left mouse button click gets stuck or fails to click

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  • MX780 left mouse button click gets stuck or fails to click

    I need to clean the area around my left button switch. It requires I press extra hard and longer before acknowledging or sometimes the opposite will happen it will become stuck down
    but intermittent and inadvertently click-drag such as on window scroll bars. Clicking on dialog boxes with text already present turned the text inverted as if I double-clicked.
    I lifted the plastic part up, blew into the switch area and the problem briefly fixed, but then returned. So I think I have debris under the button plastic which pushes onto the switch.

    I purchased the mouse from Newegg.com in December 2016.

    Any ideas on how to clean correctly will be appreciated.
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