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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

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Disassemble my mouse

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  • Disassemble my mouse

    Hi,
    About 4 month ago my uncle came from USA and bought me the MX780. It was Al working perfectly, however now the right click button is not working correctly. I think it's because it's too loose. Because I live in a country with no gskill support I was wondering if there was a manual to disassemble my mouse and try to fix it myself.

  • #2
    Hi Abyss Ekko,

    Which country are you currently in? We might be able to help with the RMA through other methods.

    The MX780 is a pretty complex mouse, with lots of parts. We really don't recommend disassembling it, as it's likely to break the parts inside, and not to mention it'll void the warranty.

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    • #3
      Originally posted by G.SKILL View Post
      Hi Abyss Ekko,

      Which country are you currently in? We might be able to help with the RMA through other methods.

      The MX780 is a pretty complex mouse, with lots of parts. We really don't recommend disassembling it, as it's likely to break the parts inside, and not to mention it'll void the warranty.

      The current software of mx780 has known bugs, it's been over a year and still no fix. Care to comment?


      http://www.gskill.us/forum/forum/pro...ftware?t=14240

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      • #4
        I live in Uruguay and the problem it's not software but hardware.

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