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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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Led's reset to red after software restart...

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  • Led's reset to red after software restart...

    Each time I open the software after waking from sleep all 7 zones reset to red. I change the colors back, re-save to device memory, and am all good til the next sleep. Any suggestions? I'm on W10 latest updates, FW21, SWV .78

  • #2
    Please try the latest software version (1.00).

    Download page: http://gskill.com/en/download/view/r...r-gaming-mouse

    If you continue to experience the same issue, please let us know. Thank you.

    Comment


    • #3
      I've tested the new SWV and the problem appears to be fixed, thank you. MS OneDrive still starts up each time I save my settings for some reason, but I can live with that. If I discover any new issues with SWV 1.00 I will make a new post.

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      • #4
        Glad to hear. Thanks for letting us know! Although we're not sure why it would affect MS OneDrive on your system.

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