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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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Led error or bug?

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  • Led error or bug?

    Hi, I recently bought the ripjaws mouse and found this problem:

    When I switch the brightnes bar to 33% o the lowest bright preset the Gskill logo and wheel led starts to blinking. Tried in different PC and OS and the same problem.

    This is a bug in the firmware of the mouse or i have a faulty unit?

    Thanks for the support.

  • #2
    Load defaults, save to device, then try again. What firmware and software version are you using?
    Are you an overclocker? Have screen shots of your OC results? Please post and share your OC experience!

    The new G.Skill Overclocking Section!

    http://www.gskill.us/forum/forumdisplay.php?f=43

    Comment


    • #3
      This:

      Software Version (SW): 0.78
      Firmware Version (FW): 21

      I loaded default and saved to device several times and the problem persist.

      Comment


      • #4
        Hi again,

        I received another unit from amazon and have the same problem. I discard a faulty unit

        Could be a bug in the firmware? or a electric design problem?

        If anyone more can test the mouse and post result it would be helpful.

        thanks in advance.

        Comment


        • #5
          We can confirm that there's a similar issue on some of our test mice. We're going to report this to our peripherals team and see if this can be fixed through a patch or update.

          In the meantime, please set the brightness to 66% to eliminate the flickering.

          Also, would you mind letting us know which color you've set? We're trying to see if it's a color-specific issue.

          Thank you.

          Comment


          • #6
            I tried all colours and all have this problem.

            But I noticed the darker colors flicker less than the brigther.

            I hope Gskill Team can fix this in the next update.

            Thanks.

            Comment


            • #7
              Our peripherals team seems to be able to reduce the flickering in the software, so it's likely to be patched in a future update. Due to our current release schedule, if it's not in the next update, it should be in the one after that.

              Thank you for being patient with us.

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