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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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GSkill Logo shows wrong colour at first

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  • GSkill Logo shows wrong colour at first

    Every time I switch profiles, the Gskill logo lights up in a wrong colour for approx. 2 seconds, then switches to the colour that I've assigned to it in the lightning profile manager. For background lighting that's fine but when I switch to a flashing theme, the light is out of sync.

    Also - I'd really love to see an update that includes colour transitions instead of flashing, it's a feature that many other LED mice have.

  • #2
    Hi, the G.SKILL logo lights up in a different color than you have set to indicate that the lighting data is being saved into the mouse. For the flashing theme, can you attach your lighting profile or upload a video to show us what you mean? It would also help if you would kindly let us know which software and firmware version you have currently installed.

    We're working to see if we can add additional lighting to the mouse (cycle is also something we'd like to have as well).

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