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Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to techsupport@gskill.com for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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Software quirks....

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  • Software quirks....

    I'm having a couple of issues at the moment, my system info:
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    All software is up to date for both MX780 and KM780 RGB and for W10. All peripherals are connected to a powered USB 3.0 Hub → laptop (if for some reason that makes any difference?)..Now with that out of the way, here are my problems:
    1. Everytime my PC wakes from sleep I have to reset the colors on my selected profile
    2. Everytime I try to save my profile settings from either place (see pics below) it turns on MS OneDrive, is this by design for some reason?? I have to go into the OneDrive settings each time to uncheck the startup box and then exit the program. It gets annoying... This happens with both the MX and KM780.

    Click image for larger version

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    More info can be provided if you need it... Both the mouse and keyboard are excellent build quality and I understand the software is a work in progress, hopefully at some point the mouse and keyboard software will be unified and simplified for idiots like me and all issues solved Rome wasn't built in a day...
    Last edited by Buddha7bear; 01-07-2017, 01:30 PM.
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