Got a technical problem?

Please provide the following information with any new post involving a technical issue with your G.Skill peripheral. This pertinent information will allow us to effectively troubleshoot and provide the best solution.

1) Software (SW) version and firmware (FW) version
2) Did this issue occur on a new software installation or software update?
3) What is the model number of your keyboard and layout? (e.g. KM780 RGB, NA English; etc.)
4) Which Windows OS version are you using? (e.g. Windows 7 Ultimate 64-bit; Windows 10 Pro 64-bit; etc.)
5) Which USB port did you plug the keyboard into? (e.g. USB3.0 in motherboard back panel, USB2.0 hub, etc.)
6) Your motherboard model number
7) Any antivirus/anti-malware software programs you have installed
8) Any other keyboard/mouse/similar device software you have installed

If you would like, you can also email this info to for our peripherals team to troubleshoot/replicate the issue.

Thank you!
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Ripjaws MX780 config software breaks if you change from default windows theme

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  • Ripjaws MX780 config software breaks if you change from default windows theme

    So I got a MX780 for christmas and it works fine but the config utility is a pain in the ***, I had to flip back to the default windows 8.1 theme just to be able to see what I'm doing.

    Image for clarity, that's what my config looks like. Changing back to a default theme fixes it. This may be a problem of cross compatibility with classic shell but I haven't *ever* used a program that falls flat on its face because of a windows theme.